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OMG!!!!!!!!! So simple and easy!!!! Thank you, thank you, thank you! I was trying to point out someone in a crowd and simply couldn't figure it out until your video! The video I am editing is over 25 yrs old and people have a tendency to change!
Sue
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I'm still learning this, I have no idea what you mean by a "higher numbered track"! Please could you post a picture?
Thanks, Sue
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I have PowerDirector 14 on Win 7. Is there any way to put an arrow on or a circle around something in a video? I do not want an arrow inserted between frames, I want to point out someone in a crowd either with an arrow pointing to them or circling them.
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I just got off the phone with India and Digital River. They're issuing me a refund, it will take 5-7 days and I have to agree to remove the paid for upgrade. They were polite and courteous, it would have been awful nice to have spoken with one of them much earlier; it would have saved a lot of grief.
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I'm joining the huge group of unhappy people who cannot get a live person. Yes, their product is excellent, however their 'customer service' stinks. It's taken me 2 months to finally get an apology and a toll number to call to get a refund. Not toll-free, but toll. I got a new hp computer the beginning of Jan with Cyberlink 8 (eight) on it. I loved it and decided to buy the upgrade to gold, $39.95. The download took over 2 hours and was in 2 parts. I started the install of the first part and it wouldn't open. When it finally did after several minutes windows were popping up all over my screen and disappearing so fast I couldn't keep track of them. Then it froze. When I checked my software I found 1/2 of it missing. I had to ctrl-alt-del to get rid of the install window after it just sat there for 20 min. I did a restore on my hp computer and got the missing parts back. I contacted cyberlink and had to wait 3 days for a response that apologized and gave me a 'free upgrade to cyberlink 7 (SEVEN) platinum. To my mind that's a step BACK from Cyberlink 8. After much back and forthing and long waits to hear from them (over 3 WEEKS) they have finally offered me a refund, but I have to call a toll number, 952 908 4116. While researching it to verify it wasn't in the Maldives or something I found this forum link. The software is excellent, no question of that, however a product is only as good as the company behind and the after sales service....Cyberlink sucks in this. It should not take 3 weeks to reply to someone. I would never reccomend this product or company to anyone simply because of their 'customer service'. Now I'm going to call that number and ask for my refund; if I have problems I will be calling my credit card company and having them handle it for me.
Sue Westhead
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