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Hi Bubba,
It's good to hear that there might be some graphics cards out there that could help me - so thank you!
You make a good point about not giving up too soon when trying to get a new package working. This is my mentality too (along with actually repairing domestic appliances rather than trashing them, kids cannot do that now). However, surely software today is a commodity that should follow the expectations of most other purchases and just work, first time, without the need for assistance from tech support?
Oh, and I do remember punching cards at college and the one-week turnround to find you had an error on card #1. What fun!
Thanks,
Frank
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Hi Dafydd,
Thanks for the information about the 30 day refund. Now I'm a week over that time because it took me so long to realise you guys on the Forum were the ones to help me.
I must admit I didn't realise there was a trial version of PD9. Buying the full version was perhaps a kneejerk reaction on my part based on satisfactory experience with the PD5 Special Edition plus a glowing review of PD9 in PCPro magazine.
Looks like it is a case of mea culpa. 
But... here's a thought.
Given that nobody is short of disk space to distribute or use software nowadays, and the fact that software can identify all the hardware components inside a PC, why doesn't a demanding package like PD9 actually check the hardware available during installation? That way nobody would end up with an unhelpful stalled splash screen but would instead have an error message detailing the problem and indicating the solution?
So the bottom line is I'm prepared to take the rap for not reseaching enough before buying, but CyberLink really should do some work to design their system a little better. If PD9 has very specific hardware requirements, then use the power of software to check and see if the hardware is up to the job.
Enough - thanks for your help - I appreciate it.
Frank
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Thanks for your input, but I think what is upsetting people is that we have bought software on the assumption that it would work for us, but it doesn't - for whatever reason.
Here's the catch: with almost any other product, you can return the product and get your money back from the vendor. That never seems to apply with software and in the case of CyberLink, it would be very hard to achieve if their customer support never answers the questions put to them.
Has anyone had experience of getting a refund?
Thanks,
Frank
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Quote:
Sorry for butting in but I am having the same problem. ....I have e-mailed tech support who have been no help and also supplied the dxdia file which they have looked at but made no comment as to my machine being underpowered.
rsm.
Hi rsm,
You have my sympathy. It took me the best part of a month to realise how hopeless customer support was. Then I found the forum and got a rapid response.
I am still concerned/confused about the graphics card requirements. Carl312 pointed out Cyberlinks' graphics card page but the README file of minimum requirements flagged by SoftDeko does not mention graphics cards - at least I cannot find it.
Overall, it has been a very unsatisfactory experience so far. There's the cost of PD9 itself and now it looks like I will have to more than double my investment to upgrade the graphics card - and I'm not sure that is even possible. All the recommended cards seem to be PCI-Express, but my PC has only PCI and AGP (running current graphics card). So the solution seems to be that I need a new PC just to run one domestic package.
I really wish I had stuck with the PD5 Special Edition that came with the video camera - at least it worked. Maybe Adobe Premiere Elements would be less hardware-demanding?
Disappointed 
Frank
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OK...
So I have run QuickTime update, and have recently done NVIDIA drivers update. I've uninstalled the PowerDirector 9 that I had downloaded from the shop and have re-installed PD9 from the Backup DVD.
Still PD9 refuses to start. No error message. Just the rotating symbol on the splash screen, then it closes and that's it. Nothing.
Attached is DXDiag run after the failed startup of PD9.
I hope someone can make sense of it.
Thanks,
Frank
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You guys certainly reply quickly - thanks. 
The file I attached included the DXDiag.txt file embedded in the Word document. I did send the raw .txt file to Support the first time, but they then wanted the Event log as well. The only events I could capture were on a screen shot so putting this and the DXDiag into the same attachment made sense - to me anyway.
When I get online at home I'll gladly post the raw DXDiag file and will check for QuickTime too.
Thanks,
Frank
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Hi,
I wish I had read the other posts about poor service from Customer Support, but I didn't and now I've wasted almost a month waiting for Support to NOT help me.
Recently downloaded PD9.0 to Win XP-Pro SP3 desktop. Installation appears OK and then entry of activation code is OK, but PD9 hangs after a few seconds at the first logo splash screen. I have uninstalled all old Cyberlink products, updated NVidia drivers to latest, reinstalled PD9 with Kaspersky disabled. Still no good.
Support replied with a standard request for DXDiag files and event logs so I submitted them embedded in a Word document with other information. Their response was to send the same request for information - twice!
I really hope you guys can help me. Clearly Support cannot and I'm frustrated at having bought the package on the strength of being pleased with PD5 Express, but have not been able to use my new purchase yet.
Any ideas please? Any additional info I need to supply?
Thanks,
Frank
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