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Thanks Michael. I followed those steps and my power dvd is now activated.
I bought my copy on Monday 7th February and my activation code didn't work either. I started a support ticket on the same day and I haven't heard back from Cyberlink. When I submitted the support ticket I didn't realise I needed to attach a proof of purchase and it said not to send two requests for the same problem. So am I to expect that when I do get a reply it will be requesting for proof a purchase and I'll have to wait another week or so for the next reply?
Can anyone tell me how long to expect to wait for Cyberlink to make the first reply?

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