Messages posted by GBinPlano

JSYK... I just installed the 5/27 patch to bring PDVD11 to build 1719. After rebooting, I still have the black rectangle problem!

GBinPlano

Quote: Just click on the rectangle and hit the ESC button on your keyboard. Should get rid of it for now.

Yes, it does. However, PowerDVD stops working immediately after clicking on any of the folder tabs...

Quote: Hi,

attachment is unlocked now - please help to post your DXDIAG

KLITE Codec pack is a bad idea... ...sorry to say but it is very often reason of broken Multimedia

can you also post a snapshot of the issue

thanks and BR
Michael

Removed K-Lite codec package, uninstalled PDVD11, rebooted, reinstalled PDVD11, still have failure.

Quote: Hi,
please help to post as many info as possible to this forum:

http://forum.cyberlink.com/forum/posts/list/16915.page

thanks
Michael

Please also make sure to have installed the latest versions of your Graphics Adaptor and Audio.

You may also try to uninstall the PowerDVD and make a clean new installation:
1. Uninstall PowerDVD from System Applet (if you see problem with uninstall proceed with step #2)
2.1 delete the folder "c:\Program Files\CyberLink\PowerDVD x" [x=8,9,10]
3. reboot the PC or Notebook
4. reinstall PowerDVD
5. start and activate when asked for
6. install the latest Patches
All above Done
If you encounter a problem in PowerDVD please help to collect these information and post it in your thread:

PowerDVD full Version
11 Ultimate
PowerDVD Trial Version
N/A
PowerDVD SR Number (when click on "CyberLink in left top - SR NUMBER IS NOT THE CD-KEY!!)
PowerDVD TR Number (if shown)
Click on cyberlink returns nothing
Operating System (including x86 or x64 Bit Version)
Win 7-64 SR1
Do you use administrator or restricted user account?
Admin
Is your PowerDVD a Retail product or bundles with HW?
retail
Used VGA
radeon 5870
Used VGA driver version
8.831.2.0
Used Audio device
Creative X-fi titanium
Used Audio device driver version
7.12.0.7700
The Audio setting in PowerDVD and in OS (default devices)
creative x-fi
Used ODD drive (full model name and Firmware Version)
lg wh08ls20 blu-ray rw
Used Display(s)
dell 2407wfp-hc
Which kind of display connection (HDMI/DisplayPort/VGA/DVI)
dvi
Which Display refresh rate do you use while Playback (24/25/50/60/120/...)
60
Are you using single or dual monitor environment
single
Are you using clone or extended mode (if use two display)
(3D only) Please provide detail info about 3D setting in PowerDVD
What kind of Antivirus SW are you using
MS security essentials
The detailed issue description
black rectangle covering 80% of Powerdvd screen

Please also add your DXDIAG log to the post (as attachment)
DO NOT KNOW HOW TO INCLUDE ATTACHMENTS IN THIS FORUM.

GBinPlano

PowerDVD 10 worked well. Upgraded to PowerDVD 11 and now am unable to use product at all. A black rectangle obscures 80% the PowerDVD window. Have updated Win7-64 drivers to current for Radeon 5870 and installed latest K-lite Mega codec pack with no improvement. Have no patience to use the technical staff who neither actually reads the problem description nor understands basic English. Has anyone had this problem and found a work-around?

GBinPlano