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still do not have a solution for HD DVD playback.
well they got back to me with another patch to try.

One that they had already said should work and does not.

I will just not install.
an update, Yes it is still ongoing.

I have been given full versions of powerDVD that do not have HDDVD playback as a means to fix the HD DVD playback issues, I Also hear that the versions with HD DVD playback are not compatible with Windows 7

looks like I will be spending money with some one else to fix a problem that should not be there. Or maybe I take the disc drive back as it is not fit for purpose. Well it is but the software is not. a reminder the hardware was bought less than 5 months ago.
FK. thanks for that. that is what i call good feed back.

yes I know what Customer service is like. after 2 months of no BD playback on one PC (or poor playback) it actually , I found out, was an Hardware issue. BD drives and AMD Chips dont work that well together. but the drive in an Intel based PC it worked fine with the supplied software.

while all the drives tried on the AMD box had issues.

So new built, and BD is great but......

lets see what happens.
it is a new install.

I found some new LG BD/HD-DVD drives and perfect as a back up device for my HD-DVD player.

this was after about a month of trying to get BD play back one my media PC, which i have given up on as it seems that no BD drive will work with the MOB and AMD chipset I have even though the BD advisor say it is all fine.

the BD ODD were fine when installed in an intel PC.
So what do i do build a new Media PC for this drive.
BD play is posible but poor quality and locks up ( but I have another drive for that.. But no HD-DVD play back. CD and DVD are fine.

all that happens with HD-DVD is a disapearing PowerDVD "device" on the screen and the ocasioal flash of a black screen,

PowerDVD Version 7.3
SR DVD090821-08
Time of this report: 2/4/2011, 19:39:40
Machine name: MEDIA
Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7600) (7600.win7_gdr.100618-1621)
Language: English (Regional Setting: English)
System Manufacturer: System manufacturer
System Model: System Product Name
BIOS: BIOS Date: 08/18/10 11:36:01 Ver: 08.00.15
Processor: Intel(R) Core(TM) i3 CPU 540 @ 3.07GHz (4 CPUs), ~3.1GHz
Memory: 4096MB RAM
Available OS Memory: 3918MB RAM
Page File: 2493MB used, 5342MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7600.16385 32bit Unicode


as you can see the hardware should not be an issue, also as it is playing BDs.

yes I can explore HD-DVD just no play back.

any help will be good.

PS the only other play back software is VLC. no ripping software other than what ever come with Win.7
it was only the required one for 7,3 (so maybe a patch is the correct term) But HD DVD play back does still not work.

it is still 7,3 (not sure of the build).

But if I understand correctly all builds of 7.3 should play HD-DVD?
can we have a definative word on what wverion of PowerDVD 7.3 does HD-DVD playback.

as it is a pain doing an upgrage and not klnowing if you still have the playback.

I cant see it as a sticky but there are many peple who need this info as a back up.

thanks.
nope did not work and neither did the updated driver for the ATI Graphics card.
an idea but i dont think it would do anything BUT i have just been informed that ATI have updated the drivers for my Grapics card on the 14th. so it may be sorted. will post back later.
an update, it seems to only have fixed it on one set of discs. as when i put in "Pacific" it was locking up again.

still waiting for "support" to get back to me.
Just in-case this may help someone.

It seems that the position of the memory in you PC can be an issue.

I have no way to explain this but after weeks of either no playback or poor playback and 3 different BD drives i can now watch BD discs.

some specs.
------------------
System Information
------------------
Time of this report: 1/13/2011, 00:59:05
Machine name: SERVER
Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7600) (7600.win7_gdr.100618-1621)
Language: English (Regional Setting: English)
System Manufacturer: Gigabyte Technology Co., Ltd.
System Model: M56S-S3
BIOS: Award Modular BIOS v6.00PG
Processor: AMD Athlon(tm) 64 X2 Dual Core Processor 5200+ (2 CPUs), ~2.7GHz
Memory: 6144MB RAM
Available OS Memory: 6142MB RAM
Page File: 2133MB used, 10149MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7600.16385 32bit Unicode

Display Devices
---------------
Card name: ATI Radeon HD 5670
Manufacturer: ATI Technologies Inc.
Chip type: ATI display adapter (0x68D
DAC type: Internal DAC(400MHz)
Device Key: Enum\PCI\VEN_1002&DEV_68D8&SUBSYS_21D91458&REV_00
Display Memory: 3827 MB
Dedicated Memory: 1012 MB
Shared Memory: 2815 MB
Current Mode: 1360 x 768 (32 bit) (60Hz)
Monitor Name: Generic PnP Monitor
Monitor Model: PIONEER_PDP
Monitor Id: PIO00BD
Native Mode: 1360 x 768(p) (60.015Hz)
Output Type: HDMI

Driver File Version: 8.17.0010.1059 (English)
Driver Version: 8.801.0.0
DDI Version: 10.1
Driver Model: WDDM 1.1
Driver Attributes: Final Retail


so as you can see the set up is very capable.

the story.
Purchased a Samsung SH-B083 playback was poor but it did. (stutter and pauses) returned it and got an LG CH10L no play back just locked up. would not play.
Find out a Bios update was needed for the graphics card do that and every other update and no change.

Now cant return the LG drive as I am in a different country.... buy another Samsung SH-B083. fit the LG to may other PC. and it works fine!

spec
System Information
------------------
Time of this report: 1/13/2011, 02:21:05
Machine name: NICKLOUSE-PC
Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7600) (7600.win7_gdr.100618-1621)
Language: English (Regional Setting: English)
System Manufacturer: Advent
System Model: QC6003
BIOS: BIOS Date: 03/13/08 17:38:29 Ver: 08.00.10
Processor: Intel(R) Core(TM)2 Quad CPU Q8200 @ 2.33GHz (4 CPUs), ~2.3GHz
Memory: 6144MB RAM
Available OS Memory: 6042MB RAM
Page File: 2798MB used, 9284MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11

graphics
Display Devices
---------------
Card name: Intel(R) G45/G43 Express Chipset
Manufacturer: Intel Corporation
Chip type: Intel(R) 4 Series Express Chipset Family
DAC type: Internal
Device Key: Enum\PCI\VEN_8086&DEV_2E22&SUBSYS_50028086&REV_03
Display Memory: 1695 MB
Dedicated Memory: 64 MB
Shared Memory: 1631 MB
Current Mode: 1680 x 1050 (32 bit) (60Hz)
Monitor Name: Generic PnP Monitor
Monitor Model: L200WJ
Monitor Id: GSM4E6E
Native Mode: 1680 x 1050(p) (59.883Hz)
Output Type: DVI
Driver Name: igdumd64.dll,igd10umd64.dll,igdumdx32,igd10umd32
Driver File Version: 8.15.0010.2202 (English)
Driver Version: 8.15.10.2202
DDI Version: 10
Driver Model: WDDM 1.1
Driver Attributes: Final Retail


But while in there I saw something that made me look at my media PC.

the Media PC had the memory cards in a different configuration.

initially the first pair of slots had 2 1Gb cards in and the second had 2 2Gb cards in.

so using the same memory I swapped them over. Pair 1 now has the 2 2Gb cards and pair 2 has the 2 1Gb cards and the BDs play! (except Avatar first release).

I have spoken to a few people and we can not see how this could have "fixed" this as it should not make any difference.

Michael any ideas?
just to add mine will not play either (this is the first release not the extended)
one CPU goes to 100% and stops the playback.

this on two separate PCs with 2 different disc drive, and different hardware.
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