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I uninstalled the trial version of PD sometime after the trial expired. I, too, am wondering if there is conflict with another program. In the video world, I have pinnacle studio and ulead video that are not on my laptop but are on the desktop. However, like you said, since PD is the last new install, it seems like it should update/replace any shared .dll files.
I guess I just don't understand when you purchase a program, why it doesn't come with all the files you need to run the program and why you have to depend on other shared .dll files. I purchased a copy of the program on cd - could it have any extra files that aren't in the downloaded version and maybe be my solution?
I've uninstalled and reinstalled several times - I even downloaded the latest patch dated 2/9/07 because I don't have anything to lose! Still nothing . . .
I did read in one of the FAQ or other info on their website, that Cyberlink hasn't tested their software with all other software (I don't know how they could) and their could be conflicts.
I'm still waiting to hear from their help desk, but please keep me in mind if something pops into your head!
PS - IF I can eventually get the program to work on my desktop, do you suggest updating all the patches as they are available?
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OK, attached is the dxdiag text file.
I did everything, including re-downloading the whole program. Once again, nothing happened. It looks like it's loading, but nothing comes up.
Is there anything else I can check?
One more thing . . . . I downloaded a trial version of PD about 6-8 months ago. I let let the trial expire because I wasn't ready to buy it yet - and I uninstalled the trial. The reason I'm telling you this is, do you know if Cyberlink puts some kind of cookie (or file?) somewhere on the hard drive that won't let me evaluate a trial more than once? I do know that I tried a trial of Photoshop (and SonicFire Pro), let it expire, uninstalled it, then tried to download a trial again several months later on the same computer and it wouldn't let me do it. My computer guru friend said that sometimes companies will put something (a file?) on your computer that isn't deleted after you uninstall the trial to prevent people from just reinstalling trial versions.
I've been playing with the PD on my laptop and it looks wonderful - I can't wait to use it on my desktop! HELP
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Thanks for the info . . . I'm in the process of re-downloading the program (which may take awhile). I did all of the things you have suggested so far. However, how do I check to see that I have the latest DirectX on my system?.
I agree that it is something basic. I am the administrator on this PC if that is what you mean as far as the level of control.
Also, I did receive a reply back from the support dept asking me to reset my display settings and monitor refresh rate which I did, but no luck. He also suggested the same things you suggested - with not luck.
Finally, I decided to try to download the program onto my HP laptop - and it works perfectly!!! However, I can't use it on my laptop because I need the hard drive space of my desktop that has all my video and still pics!
Let me know about the directx and I'll get back with you after I reinstall the program.
Cindy
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Just purchased and downloaded Power Director 5. I successfully downloaded ALL of the files, disabled virus protection, and ran the install program. Everything seemed to install perfectly, but when I click on the program, NOTHING HAPPENS! I've never had a program just not come up at all. There are no error messages - just nothing. I'm using an HP Media Center computer that is less than a year old. I have Pinnacle Studio as well as Word, Excel, etc and they all run fine. I tried to download the trial version and the same thing happened, but I decided to take a chance and purchase it without using the trial because PD got such good reviews and I'm not completely satisfied with Pinnacle Studio. This is very disappointing and it doesn't look like I can even call someone on the phone without paying $30.00! HELP! (I've uninstalled and reinstalled several times with no luck).
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