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PowerDVD full Version: PowerDVD 8.0.3228f.50
PowerDVD Trial Verison?: No
PowerDVD SR Number: DVD 100201-01
PowerDVD TR Number (if shown): Not Shown
Operating System (including x86 or x64 Bit Version): Windows 7 Professional x64 (6.1, Build 7600)
Do you use administrator or restricted user account?: Administrator
Is your PowerDVD a Retail product or bundles with HW?: bundled with an LG UH10LS20 BD-ROM drive
Used VGA: AMD Radeon HD 5670 512MB
Used VGA driver version: Catalyst 10.12
Used Audio device: Realtek HD Audio
Used Audio device driver version: R2.55 x64
Used ODD drive (full model name and Firmware Version): LG UH10LS20, firmware 1.00
Used Display(s): NEC Multisync LCD2070NX
Which kind of display connection (HDMI/DisplayPort/VGA/DVI): DVI
Are you using single or dual monitor environment: single monitor
Are you using clone or extended mode (if use two display): n/a
What kind of Antivirus SW are you using: Avast Free Antivirus
The detailed issue description: I recently purchased a new LG BD-ROM drive (an LG UH10LS20), and it came bundled with PowerDVD 8. In order to watch blu-ray movies, I installed PowerDVD 8. Upon first running, the program asked to be updated, so I downloaded and ran a patch to build 3228. Now, when I run PowerDVD 8 and tell it to play any blu-ray disc I own (whether by clicking the play button in PowerDVD's UI or by right-clicking the drive in Explorer and selecting "Play with PowerDVD"), Aero turns off, the system works for a moment, and then PowerDVD closes and Aero turns back on. There is no error message of any kind; the program simply closes whenever it is told to play a blu-ray disc.
Please also add your DXDIAG log to the post (as attachment): done
Please add the BD-3D Advisor log to the post (as attachment): do not have this program
Here's earnestly hoping that following the moderator-provided template will result in a response of some kind from CyberLink personnel.
Edit: So, your software will refuse to decode high-definition video discs if it isn't outputting through HDCP. Goodbye, CyberLink.
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I recently purchased a new LG BD-ROM drive (an LG UH10LS20), and it came bundled with PowerDVD 8. In order to watch blu-ray movies, I installed PowerDVD 8. Upon first running, the program asked to be updated, so I downloaded and ran a patch to build 3228. Now, when I run PowerDVD 8 and tell it to play any blu-ray disc I own (whether by clicking the play button in PowerDVD's UI or by right-clicking the drive in Explorer and selecting "Play with PowerDVD"), Aero turns off, the system works for a moment, and then PowerDVD closes and Aero turns back on. There is no error message of any kind; the program simply closes whenever it is told to play a blu-ray disc. I am running Windows 7 x64, and my video adapter is an AMD 5750 (with up-to-date drivers).
Any advice or support would be much appreciated!
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