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I also have the Samsung R580 with Power DVD 8 installed. It is OEM PowerDVD 8.0
It also does not work with the Avatar Blu-Ray.
I have absolutely zero tolerance for poor customer service, and from what I read this is a long standing issue that many people have opened tickets about with no solution.
Hopefully someone from Cyberlink can post a solution for those of us who actually want to use our BluRay players with their product pre-installed, otherwise, having your software pre-installed is having the exact opposite effect of what you intend. Giving us a free insight into which company NOT to choose for future updates.
I tried the thing where you delete the local storage folders, and it did *try* to start the movie, but never got there. If what everyone said is true, that Cyberlink is the only software that has such problems and support issues, it may be a quick decision on where to spend my upgrade money...
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