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I personally think its a windows 7 issue, and not necessarily Cyberlink, but this should be checked out before offering a new software version.
My feeling is that a windows update has caused this, but that is no help to the customer.
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I have several tickets about this having bought PowerDVD10 Ultra, none of the solutions from Cyberlink work, I also had BluRays that did work previously in version PowerDVD DX (a Dell included version), but they stopped, so I decided to upgrade, and having spent £150 pounds on BluRays, and now £80 on software, they do not work.
I'm not getting anywhere with Cyberlink, and would recommend at the moment that if you use windows7 you do not purchase the product.
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