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Hi again,
I certainly hope you may be incorrect. Whatever happened to good old backward compatibility? Anyway here is the answer from Tech Support.
After I try all the options I'll let you know what worked (or didn't work).
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vcshireen Reply 2006/11/10 08:10
Dear Chris,
Thank you for contacting Cyberlink Online Support.
We understand your concern related with pdr.exe error.
With regards to your issue, we would suggest you to please follow the steps given below :
1 Press Ctrl+Alt+Delete, it will bring you Windows Task Manager window.
2 Click on Process Tab.
3 Look for the Richvideo.exe and pdr.exe (PowerDirector.exe) file. If found select them click on the End Process button.
4 Close the Windows Task Manager window.
Try the same as above in a different way as given below:
1. Go to "Edit" option at the top of the PowerDirector software screen.
2. Now click on 'Preferences" option, click on "General" tab, please uncheck the both of the richvideo boxes.
Also make sure that you have uninstalled the Anti Spyware program, if any.
Now, try to launch PowerDirector software
If the problem persists then please make a clean installation of the software. Please follow the steps to do the same:
1. Uninstall PowerDirector software:
a.) Start--> Programs -->Cyberlink PowerDirector --> Uninstall PowerDirector
b.) Start --> Run --> type "regedit" --> click "HKEY_LOCAL_MACHINE" --> click
"Software" --> click "Cyberlink" -->Power Director. Delete folder "PowerDirector".
c.) Start --> Run --> type "regedit"--> click "Hkey_Current_user" --> click
"Software" --> click "Cyberlink" -->Power Director. Delete folder "Power Director".
d.) Reboot your PC.
2. Upon restart reinstall PowerDirector .
Now try to open the project again.
If issue still persists then try the steps below:
Start Windows in Selective Startup mode.
a. Click on Start.
b. Click on Run.
c. Type msconfig and click on OK.
d. A System Configuration Utility window will come up.
e. On General tab, select Selective Startup.
f. Uncheck "Load Startup Items".
g. Click on Apply.
h. Click on OK.
i. Click on Close.
j. It will ask you to restart your computer. Click on "Restart".
Now, try again.
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Thanks for your quick response.
I'll follow your advice and get back to you as soon as I can gather up all the data etc.
Chris
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I purchased PD 5 Premium on 3 NOV 2006. It has crashed (PDR.exe not responding in the Task Manager or hung) every time I have tried to use any of my projects that I used and saved in the previous version (PD 5.0 Deluxe). I am running or trying to run Build 5.00.2112.
On the one or two occassions that I was able to load a project, when I tried to use the MAgic Motion option the program hung anyway right after I clicked on it.
I have uninstalled and reinstalled.
I have disconnected from the Internet.
I have disabled everything about McAfee I can.
I have quit Download Accelerator Plus.
I have run Disk Cleanup.
I have defragged the C: drive.
I am very disappointed, frustrated and upset that I am wasting so many hours with a piece of "unruly" software. I am pleased with their simplicity of use etc. but it sure seems buggy to me.
Can anyone help me with this problem?
Thank you.
Chris
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