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Hi All,
I'm sorry for dropping off the earth, I was hospitalized for a week after an accident. I appear to have suffered a bad head injury. I'm recovering and will be fine, but when I returned home I felt so bad I didn't work or play at all.
OK, to let you know, I tried selectively turning off Windows services and rebooting, etc. I couldn't get an event to log because it was always a hard system lockup and crash, and nothing would write.
I sent out dozens of e-mails to the various hardware vendors of the parts in my machine, key software, Microsoft, etc. Boy, if you want tech support from Asus you had better write down EVERY model & Serial number in your machine! Luckily I had.
Of all the responses, I got an interesting one from Asus about my motherboard (P6X58D Premium). They provided me with a link to a Beta BIOS (v0808 - which now appears on their site and is marked as "Beta"). I upgraded the BIOS from v0703 to the new version, and guess what? Problem solved!
Asus documentation on the Beta BIOS says that it corrects "Memory addressing problems".
So it WAS my system, on the most basic level possible. I'm happily editing away now!
Thank you all for your help!
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Thanks for the responses, in order:
Tony:
I have a triple redundant real time backup home server. All the machines keep their application files on their local C: drive. Data, such as documents, files, and in PD's case, the original h.264 files are kept on the server. I transfer the files to my machines E: drive and create the PD production file in the same folder on the D: drive.
So all files for a project are on the local drives.
Dafydd:
1. The PD app is installed on the C: drive, which is the Intel SSD.
2. No, when I opened the corrupted PDS I was not presented with a browse option.
Tony:
The PD app is installed on the C: drive. The project files are stored on the machine's E: drive. I have one SSD and two HDs in the machine.
I've had it happen in the past on XP machines. If you have too many "unclean" shutdowns, you increase the risk that shut down occurs right was the system is writing a critical system. That's why Windows has the whole shut down procedure, to let the system update all the settings and cleanly close any running processes.
Donald:
1. The system ran without any trouble for 5 months of 8-10 hours of heavy usage a day before installing PD. I often have 8-10 apps running as I'm working on web dev projects.
2. No, simply opening and leaving PD alone never causes a crash.
3. I have a modded Cooler Master Cosmos case (increased air flow) and one of the best air CPU heatsink/fans there is (Megahalem) my home office has it's own A/C and the machine stays cool.
To answer the question, yes, when I did the clean re-install of the OS and apps, I reset the bios to "safe default" and ran it that way for a while. PD crashed just as badly and often. So I reset my mild OC, ran my usual stress tests (IntelBurn, Cine Bench, PCMark Vantage) to test the system and ensure that temps were cool (high 50's on CPU, low 70's on GPU).
Lastly, at one point I uninstalled PD (using regular uninstall, then Revo Uninstaller, and finally hunting through the registry myself for left over entries), and then the machine ran fine again.
I don't think this is system related, but I'm open to ALL suggestions!
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This is regarding: PowerDirector Deluxe v8.00.2704
This is my basic hardware:
Mobo: Asus P6X58D Premium, updated with all current drivers 5-5-2010
CPU: Intel i7-960
RAM: OCZ 6 GB (3x2) 1600 DDR3
Video Card: XFX Radeon 5870 (running latest ATI v10.4 software)
C: Drive: Intel SSD X25-M 80 GB
D: Drive: Western Digital Caviar Black 750 GB
PSU: Corsair TX850 850 watt
My Problem (Yes, I read the thread on reporting a problem):
In one week of usage, PD8 crashed so often that it corrupted my Windows 7 install.
I did a complete reinstall, starting with the OS, then reinstalling each app one by one (I store data on a separate home server & do backups of all my machine each night). I did not use the system restore image I had, I did it the thorough way. I did not run any software, only activated when needed. I then made a Windows 7 backup image with restore disk.
I did not reinstall PD8 for two days, using the machine normally. No problems for two days.
I then installed PD8 and began hard crashing (black screen crash and reboot--no error written to event logs) within seconds of launching PD8.
There are two kinds of failures I get, black screen crash with instant reboot, and sometimes the PC fatally locks up, unable to do anything, can't even CTRL+ALT+DELETE to Task Manager.
I have never used Capture or Produce tabs in PD8, only Edit and Create Disk. There is NO consistency to what I'm doing when the crash occurs. It can occur within seconds of launch and just starting to import files, or it can crash ten minutes into a work session. It can occur while doing any task in Edit mode (it has occurred during importing, inserting into time live, trimming clip length, inserting transitions, inserting chapter breaks, etc.).
It also can crash during burning (again, just starting, or menu preferences, disk preferences, authoring, burning (at random percentages complete, never the same percentage twice).
Because it crashes to black screen reboot or total system freeze, there are no screen caps I can take.
By saving three times a minute, and enduring the crashes and restarts, I finished a project with one 45 second long h.264 clip and another project with 9 clips, total 15 minutes long with title and transitions. They did burn successfully. Understand that the crashes/freezes occurred repeatedly during editing and burning, but I eventually got through it to test burning function
I then restored to my clean system restore image from yesterday (before I started to try to do the two projects and burn the dvds).
I tried to FTP my diag file but I couldn't get in. I'm confused what variables to use for name and password. I tried to do it using FileZilla, trying my screen name here, my registered e-mail, and my real name, and my password and the example password, to no avail. Could use a little help here.
I need this machine and I need to do this project. I mostly work with h.264 files and burn to standard DVD (single and dual layer). I like this software, there's none better unless I step up to the $600-$900 range and I can't afford that. But every time it hard crashes, the risk of Windows corruption grows. The last time it corrupted so badly I couldn't even boot or repair with the Windows Repair Console (and I know what I'm doing in there).
Diagnostic file attached
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