Hello,
You didn't provide any of the requested information, so it is hard to help you here. Please just contact CyberLink Technical Support via the link below.
Cheers
PowerDVD Moderator
Please direct any sales or technical issues to CyberLink's customer support team:
Sales or installation related issues:
https://membership.cyberlink.com/support/customer-services.do
Software technical issues:
https://membership.cyberlink.com/sup