CyberLink Community Forum
where the experts meet
| Advanced Search >
Power2Go opens then almost immediately exits with no error message
Reply to this topic
SweetTasha [Avatar]
Newbie Private Message Joined: Apr 26, 2019 17:40 Messages: 35 Offline
[Post New]
I haven't used Power2Go for quite a while until now, but I've never experienced this problem before. Here are the steps leading up to the situation.
^ Open Power2Go
^ Select WMA
^ An empty screen comes up almost immediatly.

It disappears even fast, not long enough to get a screen shot.

Here is the opening screen:
Reply
Forum Moderator [Avatar]
Contributor Private Message Joined: Feb 27, 2018 01:01 Messages: 456 Offline
[Post New]
Hello,

Please help to share the requested information, especially your DXDiag file:

https://forum.cyberlink.com/forum/posts/list/77504.page#post_box_317220

It could be this is the result of a Windows update or some other change. Try updating your GPU drivers, etc. You may also want to reinstall Power2Go. Best bet is to also contact CyberLink Tech Support.

Cheers
Power2Go Moderator Please direct any sales or technical issues to CyberLink's customer support team:

Sales or installation related issues:
https://membership.cyberlink.com/support/customer-services.do

Software technical issues:
https://membership.cyberlink.com/sup
Reply
SweetTasha [Avatar]
Newbie Private Message Joined: Apr 26, 2019 17:40 Messages: 35 Offline
[Post New]
When I open the shortcut


SHORTCUT

EXECUTABLE

It takes me to

WMA OPENING SCREEN

When I click the WMA, it pauses briefly--for about 2 seconds--then it closes.

Where can I find instructions for doing a WMA copy?

DXDIAG

Thanks for your help.
SweetTasha

This message was edited 1 time. Last update was at Oct 17. 2022 00:44

Reply
tomasc [Avatar]
Senior Contributor Private Message Joined: Aug 25, 2011 12:33 Messages: 6216 Offline
[Post New]
Your Dxdiag.txt indicates that you have crashes on P2Go 13 from the build in 2019. You can download and apply this patch update to build 2024 for improved Win 10 compatibility: https://www.cyberlink.com/support/index.html?action=download after filling in the blanks.
Reply
SweetTasha [Avatar]
Newbie Private Message Joined: Apr 26, 2019 17:40 Messages: 35 Offline
[Post New]
Quote Your Dxdiag.txt indicates that you have crashes on P2Go 13 from the build in 2019. You can download and apply this patch update to build 2024 for improved Win 10 compatibility: https://www.cyberlink.com/support/index.html?action=download after filling in the blanks.


I downoaded and applied the patch but it didn't solve the problem.

Thanks for your help.
SweetTasha.
Reply
tomasc [Avatar]
Senior Contributor Private Message Joined: Aug 25, 2011 12:33 Messages: 6216 Offline
[Post New]
You need to contact Cyberlink support and give them the link to this thread so they know that you already applied the patch and they can see the Dxdiag.txt at: https://www.cyberlink.com/support/index.html .
Reply
Reply to this topic
Powered by JForum 2.1.8 © JForum Team