Power2Go opens then almost immediately exits with no error message

SweetTasha

Newbie Joined: Apr 26, 2019 17:40 Messages: 41 Offline

Solved by

Oct 07, 2022 21:53

I haven't used Power2Go for quite a while until now, but I've never experienced this problem before. Here are the steps leading up to the situation.
^ Open Power2Go
^ Select WMA
^ An empty screen comes up almost immediatly.

It disappears even fast, not long enough to get a screen shot.

Here is the opening screen:

Forum Moderator

Contributor Joined: Feb 27, 2018 01:01 Messages: 578 Offline

Oct 07, 2022 22:17

Hello,

Please help to share the requested information, especially your DXDiag file:

https://forum.cyberlink.com/forum/posts/list/77504.page#post_box_317220

It could be this is the result of a Windows update or some other change. Try updating your GPU drivers, etc. You may also want to reinstall Power2Go. Best bet is to also contact CyberLink Tech Support.

Cheers
Power2Go Moderator Please direct any sales or technical issues to CyberLink's customer support team:

Sales or installation related issues:
https://membership.cyberlink.com/support/customer-services.do

Software technical issues:
https://membership.cyberlink.com/sup

SweetTasha

Newbie Joined: Apr 26, 2019 17:40 Messages: 41 Offline

Oct 17, 2022 00:39

When I open the shortcut

SHORTCUT

EXECUTABLE

It takes me to

WMA OPENING SCREEN

When I click the WMA, it pauses briefly--for about 2 seconds--then it closes.

Where can I find instructions for doing a WMA copy?

DXDIAG

Thanks for your help.
SweetTasha

This message was edited 1 time. Last update was at Oct 17. 2022 00:44

tomasc

Senior Contributor Joined: Aug 25, 2011 12:33 Messages: 6464 Offline

Oct 17, 2022 01:41

Your Dxdiag.txt indicates that you have crashes on P2Go 13 from the build in 2019. You can download and apply this patch update to build 2024 for improved Win 10 compatibility: https://www.cyberlink.com/support/index.html?action=download after filling in the blanks.

SweetTasha

Newbie Joined: Apr 26, 2019 17:40 Messages: 41 Offline

Oct 19, 2022 19:50

Quote Your Dxdiag.txt indicates that you have crashes on P2Go 13 from the build in 2019. You can download and apply this patch update to build 2024 for improved Win 10 compatibility: https://www.cyberlink.com/support/index.html?action=download after filling in the blanks.

I downoaded and applied the patch but it didn't solve the problem.

Thanks for your help.
SweetTasha.

tomasc

Senior Contributor Joined: Aug 25, 2011 12:33 Messages: 6464 Offline

Oct 19, 2022 21:46

You need to contact Cyberlink support and give them the link to this thread so they know that you already applied the patch and they can see the Dxdiag.txt at: https://www.cyberlink.com/support/index.html .