Note: please also check out the Customer Service Questions & Popular Searches page in the online help before posting a question on the forum, because it may have already been answered.
FAQs
1. How can I re-download my PowerDirector software again? My PowerDirector download link expired, what can I do?
2. I was using the free/Essential version of PowerDirector, which applies a watermark on my video. I have now bought PowerDirector Ultra/Ultimate (or PowerDirector 365 for Mac) but still have the watermark. How do I get rid of it?
3. I have bought PowerDirector but I can’t find where to input the product key in the Essential/trial version I was using. What can I do?
4. When I open certain features in PowerDirector 21 I receive a message that components are being downloaded and installed. Why?
5. Can I upgrade my current PowerDirector 365 subscription to a Director Suite 365 subscription?
6. Can I install PowerDirector on more than one computer?
7. Why does my video preview drop frames or is incredibly slow during playback and editing?
8. Why does a video clip become blurry/lose quality when added to the timeline?
9. How do I get rid of the adverts and pop-ups seen during producing? How do I disable the Windows notifications I get from CyberLink?
10. Why don’t I have this feature in my PowerDirector? What features are in my version of PowerDirector?
11. PowerDirector Mac doesn't let me use this feature?/Why can't I find this feature in PowerDirector 365 for Mac?
This message was edited 3 times. Last update was at Sep 15. 2022 05:34
For customer support related issues, please contact:
- Customer service: https://membership.cyberlink.com/support/customer-services.do
- Technical support: https://membership.cyberlink.com/support/service/technical-support.do