Power365 Windows Won't Produce File, and/or Crashes

Michelleakamimi

Newbie Joined: Mar 03, 2022 14:43 Messages: 1 Offline

Solved by

Sep 07, 2022 20:04

Getting more and more frustrated. I've produced several videos to hard drive before using the same formats, this time it won't produce and/or it keeps crashing. I've been at it for more than 7 hours.

PowerDirector Moderator

Senior Contributor Location: New Taipei City, Taiwan Joined: Oct 18, 2016 00:25 Messages: 2104 Offline

Sep 07, 2022 21:01

Hello,

Please provide the requested information, especially the DXDiag file, so users can get an idea of what might be happening on your computer:

https://forum.cyberlink.com/forum/posts/list/85748.page

In the meantime, if you have hardware encoding enabled, try deselecting and see if that makes a difference.

Cheers
PowerDirector Moderator

For customer support related issues, please contact:
- Customer service: https://membership.cyberlink.com/support/customer-services.do
- Technical support: https://membership.cyberlink.com/support/service/technical-support.do

Warry

Senior Contributor Location: The Netherlands Joined: Oct 13, 2014 11:42 Messages: 853 Offline

Sep 08, 2022 05:20

Quote Getting more and more frustrated. I've produced several videos to hard drive before using the same formats, this time it won't produce and/or it keeps crashing. I've been at it for more than 7 hours.

Happy to look at your problem, So in addition: good to understand what kind of input file(s) you use, what kind of editing you have done, and what kind of effects (if any) you have applied. Also good to see, what formats you have outputted, the length of the video, the version number of your software and the DXDiag file to see whether drivers are up to date etc. etc.