Why is PD19 no longer producing MP-4 videos that will play?

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Kevin R.

Contributor Location: Deep in the Heart of Texas Joined: Aug 17, 2010 15:58 Messages: 320 Offline

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Sep 05, 2022 14:25

Whenever I try to produce a simple MP-4 video, the video portion no longer plays.
I get an error code saying it is an unsupported CODEC.
It has worked before, no problem. Why the change and is Cyberlink going to add the needed codec to make playable videos, or did we all pay for software that no longer functions?

This message was edited 2 times. Last update was at Sep 05. 2022 14:29

Saving the world, one goofy video and meme at a time.

PowerDirector Moderator

Senior Contributor Location: New Taipei City, Taiwan Joined: Oct 18, 2016 00:25 Messages: 2104 Offline

Sep 05, 2022 15:37

Quote Whenever I try to produce a simple MP-4 video, the video portion no longer plays.
I get an error code saying it is an unsupported CODEC.
It has worked before, no problem. Why the change and is Cyberlink going to add the needed codec to make playable videos, or did we all pay for software that no longer functions?

Hi,

I know this isn't exactly the same issue but is there anything that may be a common factor?
https://forum.cyberlink.com/forum/posts/list/97509.page

Can you give more details on the exact version of PDR19, your produce profiles and maybe a comparison of mediainfo details between a produced file that worked before and the current problem file? []https://mediaarea.net/MediaInfoOnline]

Please attach any mediainfo output as a text file, not as copy and paste text - it's far too long!

Cheers
PowerDirector Moderator

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