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Exporting to Cyberlink Cloud Not Working
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Soccervids21 [Avatar]
Newbie Private Message Joined: Aug 26, 2022 10:29 Messages: 4 Offline
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PowerDirector app on Android.

Trying to export a project to the Cloud for the first time.

Export starts, goes from 0% to 1%, then back to 0%, then back to 1% and so on...
This happens for a few seconds, then the attempted export stops and I'm returned to the 'Produce' screen.

Any ideas what may be wrong / what the solution is?
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PowerDirector Moderator [Avatar]
Senior Contributor Private Message Location: New Taipei City, Taiwan Joined: Oct 18, 2016 00:25 Messages: 1875 Offline
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Quote PowerDirector app on Android.

Trying to export a project to the Cloud for the first time.

Export starts, goes from 0% to 1%, then back to 0%, then back to 1% and so on...
This happens for a few seconds, then the attempted export stops and I'm returned to the 'Produce' screen.

Any ideas what may be wrong / what the solution is?


Hi,

I've successfully managed to export a short test project over the last couple of days, using both wi-fi and mobile data and aslo import from the cloud to PDR20. So I surmise that the system is functioning OK.

Are you sure you are logged in correctly to enable upload?

Cheers
PowerDirector Moderator


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- Technical support: https://membership.cyberlink.com/support/service/technical-support.do
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Soccervids21 [Avatar]
Newbie Private Message Joined: Aug 26, 2022 10:29 Messages: 4 Offline
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Quote Hi, do you still have this problem ?



Hi - I haven't tried recently. But I suspect the problem may be related to using an old phone with marginal free internal storage space.

I've since switched to a newer tablet and even though I haven't tried to upload anything from that yet, I have the feeling it's going to work just fine. I'll post any updates after trying both (old phone and new tablet).

Thx!
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