Quote Yesterday I was using these within PD20 and all was fine

Today when working with them they all come up with a large X across the screen - both before adding to the timeline and after

Any ideas what might have happened

Hi,

I'm not exactly sure of how CL recognises and then marks the NB filters. I have had a similar experience when re-installing past versions of PDR, with their accompanying NB packs, as working and then a couple of days later being marked as a trial.

There has been a lot on the forum over the last months, if you search for New Blue, you will probably get 40+ recent posts regarding the changes in CL/NB licensing arrangements and the knock on effect. None of it very hopefull I'm afraid, but something in there might be of help.

If not you could raise a ticket with Support and see what their advice is?

Cheers,
PowerDirector Moderator

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Quote


Hi,

I'm not exactly sure of how CL recognises and then marks the NB filters. I have had a similar experience when re-installing past versions of PDR, with their accompanying NB packs, as working and then a couple of days later being marked as a trial.

There has been a lot on the forum over the last months, if you search for New Blue, you will probably get 40+ recent posts regarding the changes in CL/NB licensing arrangements and the knock on effect. None of it very hopefull I'm afraid, but something in there might be of help.

If not you could raise a ticket with Support and see what their advice is?

Cheers,
PowerDirector Moderator

thank you for this it is indeed frustrating that changing nothing and this happens.

Will contact Support - think one of the problem areas now is that New Blue have changed all their packages to a new type of product also

regards