Colours change when playing in PowerDVD

Raikku

Newbie Joined: Nov 28, 2018 03:00 Messages: 13 Offline

Solved by

Jul 29, 2022 11:59

I have been using PowerDirector and PowerDVD for years. Now I have a strange problem that has occurred lately. I edit and produce a video in PowerDirector 365 and it looks good in preview. Then I open the video in PowerDvd 365 and play it. The colours of the video (.m2ts) have changed from good (PD_Preview.JPG) to bad (PowerDVD.JPG). The same happens if I open the video with Windows Media Player. If I open the same video in VLC media player, the colours are as they should. I have tried everything but nothing that I can think of, helps. Now I am clueless. Can anyone help me, please?


Filename	PowerDVD.JPG	Download
Description
Filesize	62 Kbytes
Downloaded:	7 time(s)


Filename	PD_Preview.JPG	Download
Description
Filesize	61 Kbytes
Downloaded:	7 time(s)

Filename	DxDiag.txt	Download
Description
Filesize	117 Kbytes
Downloaded:	141 time(s)

Best Regards

Raikku

PowerDirector Moderator

Senior Contributor Location: New Taipei City, Taiwan Joined: Oct 18, 2016 00:25 Messages: 2104 Offline

Jul 30, 2022 16:33

Quote I have been using PowerDirector and PowerDVD for years. Now I have a strange problem that has occurred lately. I edit and produce a video in PowerDirector 365 and it looks good in preview. Then I open the video in PowerDvd 365 and play it. The colours of the video (.m2ts) have changed from good (PD_Preview.JPG) to bad (PowerDVD.JPG). The same happens if I open the video with Windows Media Player. If I open the same video in VLC media player, the colours are as they should. I have tried everything but nothing that I can think of, helps. Now I am clueless. Can anyone help me, please?

Hi,
Unfortunately, I don't use PowerDVD so I cannot test your issue.

Perhaps someone else can, but it may be wise to open a ticket with support, where they can log the issue and see if anything has recently changed in either PDR or PDVD that might cause the issue.

Cheers
PowerDirector Moderator

For customer support related issues, please contact:
- Customer service: https://membership.cyberlink.com/support/customer-services.do
- Technical support: https://membership.cyberlink.com/support/service/technical-support.do

Raikku

Newbie Joined: Nov 28, 2018 03:00 Messages: 13 Offline

Jul 31, 2022 04:21

Hi,

And thank you, I'll do just that. Best Regards

Raikku