Bought powerdvd 22 upgrade, instead of full product.

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Cresan88

Newbie Private Message Joined: Feb 15, 2015 22:19 Messages: 2 Offline

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Jul 20, 2022 16:17

How do I get the full package and apply what I paid for upgrade to it? Thanks.

tomasc

Senior Contributor Private Message Joined: Aug 25, 2011 12:33 Messages: 6368 Offline

Jul 20, 2022 20:25

You could buy the earlier required version say from Amazon and then apply the upgrade that you bought. It may be better to contact Cyberlink support and tell them you wish to cancel the transaction and buy the full version for a higher price instead.

You have a 30 day money back guarantee only.

Cresan88

Newbie Private Message Joined: Feb 15, 2015 22:19 Messages: 2 Offline

Jul 20, 2022 20:57

Quote You could buy the earlier required version say from Amazon and then apply the upgrade that you bought. It may be better to contact Cyberlink support and tell them you wish to cancel the transaction and buy the full version for a higher price instead.

You have a 30 day money back guarantee only.

Thanks for the help.

Forum Moderator

Contributor Private Message Joined: Feb 27, 2018 01:01 Messages: 532 Offline

Jul 20, 2022 21:51

Hello,

To install the upgrade version, you must have the full version of PowerDVD 20 or 21. If you never had either of these versions, then you need to return the upgrade verion and purchase the full version.

Please contact CyberLink Customer Service if you need to modify your purchase:

https://membership.cyberlink.com/support/customer-services.do

Cheers
PowerDVD Moderator

This message was edited 1 time. Last update was at Jul 20. 2022 21:53

Please direct any sales or technical issues to CyberLink's customer support team:

Sales or installation related issues:
https://membership.cyberlink.com/support/customer-services.do

Software technical issues:
https://membership.cyberlink.com/sup

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