Crashes with HDR

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Crashes with HDR

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LLOYD1985

Newbie Private Message Joined: Jan 26, 2011 21:32 Messages: 23 Offline

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Jun 04, 2022 22:08

I'm having an issue with PowerDVD Live/22, I play 4K HDR content and PowerDVD freezes, it doesn't seem to freeze if I disable Video Enhancements but doing so I lose or seem to lose the HDR effect. Everyting was fine with PowerDVD 21.

My monitors is Dell 34 S3422DWG which supports HDR 400 with FreeSync Premium Pro

Jets2011

Senior Contributor Private Message Location: Canada Joined: Sep 29, 2006 05:26 Messages: 760 Offline

Jun 05, 2022 23:20

Video enhancements should not be enabled when playing 4K/HDR content, as it doesn't do anything. It may just cause performance issues with your computer resources.

It sounds like you don't have HDR set up correctly on your PC. You need to set it up in Windows. Check out some of the FAQs about it maybe:

https://www.cyberlink.com/support/faq-content.do?id=24166

FYI, your GPU needs to support HDR too, not just your monitor:

https://www.cyberlink.com/support/faq-content.do?id=21821

Dave

This message was edited 1 time. Last update was at Jun 06. 2022 01:25

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