Need help from experts!! Unable to play the recorded video although the process was done as usual

Lin11

Newbie Joined: Apr 03, 2022 09:07 Messages: 2 Offline

Solved by

Apr 03, 2022 13:48

Dear experts and friends,

Could somebody please assit with this error if you had encountered before?

I have screen-recorded for about One and Half Hours today by using Cyberlink Screen Recorder and the file was automatically saved after stopping the recording. The file size is about 8.08GB.

I have tried to play the video with some well-known players, but it can't be played. Then, I have tried to import into the Cyberlink PowerDirector and the attached error message was prompted.

Even if the file is being corrupted, I would like to fix it back. Sincerely seeking for the suggestion or solution.

Thank you so much in advane. Cheers!!

Regards,
Lin


Filename	error message.JPG	Download
Description	Error Message
Filesize	78 Kbytes
Downloaded:	10 time(s)


Filename	file format & size.JPG	Download
Description	File Size & Format
Filesize	21 Kbytes
Downloaded:	8 time(s)

tomasc

Senior Contributor Joined: Aug 25, 2011 12:33 Messages: 6464 Offline

Apr 03, 2022 22:10

VLC can usually play mp4 video files that it claims are corrupted and builds on it before playing the file. Have you tried the normal default Movies and TV app. You may be able to fix it with a freeware file converter like Handbrake or others.

Lin11

Newbie Joined: Apr 03, 2022 09:07 Messages: 2 Offline

Apr 04, 2022 01:26

I have tried in every single way, you have suggested above. But it was in vain. Thank for your suggestion anyway.

tomasc

Senior Contributor Joined: Aug 25, 2011 12:33 Messages: 6464 Offline

Apr 04, 2022 15:21

You should contact Cyberlink Support here: https://www.cyberlink.com/support/index.html . It is possible that someone in support may have have seen this problem before from other users and can supply a quick answer to solve the issue.