Application Manager, can it please be even more user friendly

Warry

Senior Contributor Location: The Netherlands Joined: Oct 13, 2014 11:42 Messages: 853 Offline

Solved by

Mar 24, 2022 11:57

After a fresh Windows installation, I had to reinstall all Cyberlink software and packages through the Cyberlink Application Manager (CAM).
I have some remarks and suggestions (that I have submitted to CL separately too). Maybe the forum members have the same observations or more to add:

In general, the CAM works fine. It knows what software the user is entitled to download, both software and packages, even the (much) older versions of the software and suites.

The downloading and installation also go well in general. But as soon as there is an issue (any kind including network congestion, blockades with installations, long queues), the CAM information and the CAM interface is (far) less clear, hence cumbersome to work with.

If the user selects multiple packages (say more than 2) to download and install, packages (obviously) of different sizes, the interface is not very friendly is showing any progress. The user has to scroll through the available entries to search for any downloading activity and in the end, it is either waiting long enough and assuming that CAM is ready, or keep monitoring to see where CAM shows activities.

If the selection is to show not installed, then the installed pack disappears from the list after installation. This is of course precisely according to the selection, but one would want to get some signal that the installation has happened (and ended without errors)

The solution is: the user to select only 1 or 2 to download and install at the time. And monitor to see whether they are finished, so that CAM can be closed, or a subsequent selection can happen. Or

Cyberlink to provide some sort of handy overview of the status, progress and successful installation of the selected software.

I guess that the latter would be the good and nice-to-have solution for first time users and for all others who need to install a series of software and packs.

JL_JL

Senior Contributor Location: Arizona, USA Joined: Oct 01, 2006 20:01 Messages: 6091 Offline

Mar 24, 2022 14:57

Quote

In general, the CAM works fine. It knows what software the user is entitled to download, both software and packages, even the (much) older versions of the software and suites.

Can you clarify your "(much) older versions of the software"? Your comments would appear to imply that say PD14 suite could be downloaded via CAM if I was entitled, I assume entitled means I have a legitimate software key registered at CL? Without some clarity the statement appears in direct conflict with what CL says CAM can do, basically only the current subscription product download and niche digital download of boxed retail (30 days), https://www.cyberlink.com/support/faq-content.do?id=16743

Jeff


Filename	CAM_Capability.PNG	Download
Description
Filesize	55 Kbytes
Downloaded:	3 time(s)

Warry

Senior Contributor Location: The Netherlands Joined: Oct 13, 2014 11:42 Messages: 853 Offline

Mar 25, 2022 07:17

Yes it is all legitimate software (obviously) that I once bought from Cyberlink.
CAM lists for me and includes: PD 12, PD 14 (the correct versions), director suite 5 and 6 etc.
I have downloaded and installed an older version for one of my grand children and it works.
(If it is not supposed to, please dont tell. I am very happy with this service!)