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Can someone help me level my audio despite PD's constant crashes? PD isn't responding to emails.
Mr E [Avatar]
Newbie Joined: Apr 15, 2017 02:29 Messages: 29 Offline
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Hey all. I have a three-hour project I am trying to level the audio for. No matter what I do, it keeps crashing at either 8% for one track or 70% for another track. The videos aren't corrupt. The computer runs fine. I have emailed Cyberlink twice and submitted an error report, all independent of one another, and I have heard nothing back. It has been two weeks and my deadline is approaching. I cannot re-record the videos or convert them because all the editing and cutting are done. If I convert the videos I would have to re-cut them all. I've never had such issues with the Windows version, but the PD Mac version seems incredibly buggy and flawed in my experience.

Can someone give me some guidance on how I can level the audio across the entire project despite the crashes? If I do it manually for every clip it'll add significant editing time to my project (that I do not have) because it is difficult for me to gauge when the audio bars match exactly and there are hundreds of clips.

Is there a workaround for this? If I publish the video with uneven audio, is there another program that can level it for me, despite it then being one long video file? I'm at a loss on what to do.
optodata
Senior Contributor Location: California, USA Joined: Sep 16, 2011 16:04 Messages: 8630 Offline
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I can offer two suggestions. First, make sure you check the the My Support page to see if there's a response to your request. Once there, click on the My Support Ticket button to see if there have been any new responses.

Second, it's very easy to swap out the source clips in any project with a different version if you find a converted format that doesn't cause PD to crash.

With PD closed, simply replace all the source clips with new versions that have the exact same name. You'd probably want to move the original clips to a separate folder then place the new versions in their original location. Open up PD and it will use the new versions with all the existing edits intact.
PowerDirector Moderator [Avatar]
Senior Contributor Location: New Taipei City, Taiwan Joined: Oct 18, 2016 00:25 Messages: 2104 Offline
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Quote I have emailed Cyberlink twice and submitted an error report, all independent of one another, and I have heard nothing back.


Hello,

Our contact at CyberLink informed us that they replied to your March 10 ticket on March 11. Be sure to check your ticket status in the member zone, especially if notification emails are sent to a junk folder: https://www.cyberlink.com/support/index.html?action=myStatus&action2=mySupportTicket

Cheers
PowerDirector Moderator


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