CyberLink Community Forum
where the experts meet
| Advanced Search >
Cannot download project from Google Drive
Reply to this topic
RobertSchmidt [Avatar]
Newbie Private Message Joined: Feb 01, 2021 15:49 Messages: 1 Offline
[Post New]
I uploaded a few projects in PD to my Google Drive from my old tablet. However when I try to download them on my new tablet, it always gets stuck at 90%. It will go to 91% or 92% after 5-10 minutes (usually takes 2-3 minutes to reach 90%) but usually crashes at that point. Is there some issue that might be causing this?

Old tablet is a Tab S7, new one is Tab S8 Ultra, both running the latest versions of the app and latest OS versions (Android 12)
Senior Contributor Private Message Location: California, USA Joined: Sep 16, 2011 16:04 Messages: 8081 Offline
[Post New]
I think you'd be better off contacting CL tech support directly for this issue. You can reach them here.
PowerDirector Moderator [Avatar]
Senior Contributor Private Message Location: New Taipei City, Taiwan Joined: Oct 18, 2016 00:25 Messages: 1875 Offline
[Post New]

Yes, please contact CyberLink Customer Service about this, as Optodata mention. Don't forget to include a link to your project on Google Drive in your submission so they can help to quickly determine this issue.

PowerDirector Moderator

For customer support related issues, please contact:
- Customer service:
- Technical support:
Reply to this topic
Powered by JForum 2.1.8 © JForum Team