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Cannot download project from Google Drive
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RobertSchmidt [Avatar]
Newbie Private Message Joined: Feb 01, 2021 15:49 Messages: 1 Offline
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I uploaded a few projects in PD to my Google Drive from my old tablet. However when I try to download them on my new tablet, it always gets stuck at 90%. It will go to 91% or 92% after 5-10 minutes (usually takes 2-3 minutes to reach 90%) but usually crashes at that point. Is there some issue that might be causing this?

Old tablet is a Tab S7, new one is Tab S8 Ultra, both running the latest versions of the app and latest OS versions (Android 12)
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optodata
Senior Contributor Private Message Location: California, USA Joined: Sep 16, 2011 16:04 Messages: 7874 Offline
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I think you'd be better off contacting CL tech support directly for this issue. You can reach them here.
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PowerDirector Moderator [Avatar]
Senior Contributor Private Message Location: New Taipei City, Taiwan Joined: Oct 18, 2016 00:25 Messages: 1658 Offline
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Hello,

Yes, please contact CyberLink Customer Service about this, as Optodata mention. Don't forget to include a link to your project on Google Drive in your submission so they can help to quickly determine this issue.

Cheers
PowerDirector Moderator


For customer support related issues, please contact:
- Customer service: https://membership.cyberlink.com/support/customer-services.do
- Technical support: https://membership.cyberlink.com/support/service/technical-support.do
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