Time for tech support response?

Announcement: Our new CyberLink Feedback Forum has arrived! Please transfer to our new forum to provide your feedback or to start a new discussion. The content on this CyberLink Community forum is now read only, but will continue to be available as a user resource. Thanks!

Forum Index » PowerDirector 20

Scratch

Newbie Joined: Feb 01, 2022 04:47 Messages: 6 Offline

Solved by

Feb 09, 2022 18:08

Hi all,

Just wondering how long it usually takes for tech support to respond to an reported issue? I've been waiting nearly 24 hours and nothing yet, and I really need to get this project finished. Maybe I'm being impatient and this timeline isn't out of the ordinary?

Cheers,
Scratch

optodata

Senior Contributor Location: California, USA Joined: Sep 16, 2011 16:04 Messages: 8630 Offline

Feb 09, 2022 20:14

It can take hours to days for a response, and typically they don't respond on weekends. Support is also based in Taiwan so their working hours/days may vary from your time zone.

See this post for more details on checking for replies.

Cyberlink.com uses analytical cookies and other tracking technologies to offer you the best possible user experience. By using our website, you acknowledge and agree to our cookie policy. For more information on cookies or changing your cookies settings, read CyberLink’s Cookie Policy.