Power DVD Patch 2320 Dell XPS users install at own risk

Forum Index » PowerDVD (previous versions)

Keven55

Newbie Joined: Jan 01, 2009 05:45 Messages: 11 Offline

Solved by

Nov 29, 2009 05:02

Just installed Patch 2320_R1(TaRe45)_DVD091117-01 and lost sound as well a playback on bluray ie BBC Planet Earth and Illuminati. Program asks to upgrade to play these discs???? All just fine before with v2201 after Dell finally released new firmware for the CD ROM drive(after 9 months????). Using Dell XPS 420 Windows 7 and have had one problem after the other. Amazing since Cyberlink is an OEM supplier to Dell. Am I unlucky? or do these companies simply not cooperate very well??

CyberLink-Michael

Senior Contributor Location: Europe Joined: Apr 18, 2007 04:05 Messages: 7418 Offline

Nov 29, 2009 09:41

Dear Keven,

please let me know your AV solution used on your system

Br
Michael

Keven55

Newbie Joined: Jan 01, 2009 05:45 Messages: 11 Offline

Nov 29, 2009 10:37

Dear Michael, Thanks for your response and interest. Please see below the info you requested (I think).
PowerDVD 9 Ultra
PowerDVD SR Number DVD 090918-04
Operating System Windows 7 x86
PowerDVD is a Retail download.
Used VGA ATI Radeon HD 2600 XT
Used VGA driver version 8.661.0.0
Used Audio device ATI HDMI Audio Realtek
Used Audio device driver version Realtek 6.0.1.5776 Microsoft compatibility publisher
and SigmaTel High Def Audio 6.10.0.5511 Microsoft Compatibility publisher
Which kind of display connection - HDMI
Are you using singel or dual monitor environment Single Sony Bravia
Are you using clone or extended mode (if use two display)
What kind of Antivirus SW are you using AVG Version 9
The detailed issue description as in original question Illuminati is called Angels and Demons in English versions.