PDVD9 unsupported disk

maz3594

Newbie Joined: Nov 21, 2009 10:41 Messages: 1 Offline

Solved by

Nov 21, 2009 10:58

I installed (new purchase last night) PDVD 9 on a dell xps M1530 and can't play any blu-ray movies. The message is unsupported disk in drive. No matter what I try the same message comes up. Standard DVDs play. OS is Win 7 x64 upgraded approx 2 weeks agp. I feel that the only solution is to reinstall os clean and retry, but this is a pain and it may not solve the problem. All PDVD updates have been applied.

David

Newbie Joined: Dec 10, 2008 21:23 Messages: 3 Offline

Nov 21, 2009 14:19

I basically have had the same problem since going to Windows 7...Unsupported disc in drive error always appears whenever I try to play any of my Blu-rays...I finally decided enough was enough with the bugs in PDVD9 ultra, went and bought another brand of software and all is good....Its a shame cyberlink is not addressing issues sooner...... and I simply refuse to have to do a complete reinstall of the OS in order to run PDVD 9....No other software on my PC has caused me any issues since moving to 7.....

This message was edited 1 time. Last update was at Nov 21. 2009 14:37

iieeann

Newbie Location: nil Joined: Oct 21, 2009 21:20 Messages: 41 Offline

Nov 21, 2009 22:55

I have same problem on Win7 x64. I switched back to 32bits and everything is fine now.

99% of the users won't benefit from x64 bits OS, stick to 32bits unless you have absolute reason to use 64bits. CPU......: i7-975, evga x58 Classified, Kingston 2000 1Gbx3
Display.: GTX285, Dell 2709W
Hdd......: x25M 80Gb x3, iRAM 4Gb
Sound...: Auzentech HTHD, Psyko 5.1, Razer HP1 5.1, Onkyo TX-SR876 AVR

cnick6

Newbie Location: Seattle, WA Joined: Jun 28, 2009 06:15 Messages: 5 Offline

Nov 22, 2009 00:28

This does not matter. I'm running Win7 32-bit and the latest patch broke my PDVD9!

CyberLink-Michael

Senior Contributor Location: Europe Joined: Apr 18, 2007 04:05 Messages: 7418 Offline

Nov 22, 2009 07:17

Dear cnick6
Dear maz3594

can you please update more info about your systems:
http://forum.cyberlink.com/forum/posts/list/8449.page

Thanks and Br
Michael

cnick6

Newbie Location: Seattle, WA Joined: Jun 28, 2009 06:15 Messages: 5 Offline

Nov 22, 2009 19:10

i've already submitted a support ticket on this...

cnick6

Newbie Location: Seattle, WA Joined: Jun 28, 2009 06:15 Messages: 5 Offline

Nov 26, 2009 16:27

UPDATE:

I had numerous issues caused by the fact that I had kernel debugging ENABLED thru BCDEDIT. If you have debugging enabled, then you cannot use PowerDVD (or any DVD-related application.)

I wasn't even connected to a debugger physically, but I still had the problems.

To check for this:

Open a CMD window
Type "bcdedit"
At the bottom, you'll see an option called DEBUG. If this is set to YES then you cannot use PowerDVD.
Turn this off by typing: "bcdedit /debug OFF"
Then reboot your computer.

I've asked Cyberlink to fix PowerDVD9 so that it detects this setting before launching the application. I've also recommended a FAQ be made on this matter as well.