What is the correct update file and process for Power DVD 7.3 Ultra?

BJB

Newbie Joined: Nov 07, 2009 00:49 Messages: 5 Offline

Solved by

Nov 07, 2009 01:27

I am trying to determine the correct patch file for the version of PowerDVD Ultra 7.3.3723.0 that came with my LG GGW-H20L.

I have used it for a while with SD DVD's but now are starting to make some Blu-Ray discs so popped a movie in to test.

It immediately wanted to upgrade with a link to this file:
CyberLink.5711_TaRe43_DVD090821-08

I didn't do it because I like to know WHAT I am installing.
So I went to the PowerDVD website and went to the exact link for the patch for my LG drive and it was this file:
LG-ODD.4407_HLDS_DVD080919-02

Two different file names and sizes.....so...hmmmmm...

I sent support an e-mail and THEY suggested I uninstall everything related to PowerDVD, install a new windows install, delete it from the registry, folders, etc....

Sent me a link for what appears to be a new full-blown version of 7.3,
and then 2 patch files for Patch 4617 and Patch 5711.

Why would these files be different than the direct link on their website AND what the player itself wanted to download?

I have read how many people have had problems after downloading the wrong patch and their drive no longer reads both Blu-Ray and HD-DVD (not real critical but I do still have a few lying around.

If anyone could give me some comfort that ONE of these is the right file and method, I would appreciate it.

Thanks,
BJB

PS. The funny part is eventually I would probably upgrade to the full version as I want the 7.1 sound eventually but if this is so hard, I can't imagine what that would take to do!

CyberLink-Michael

Senior Contributor Location: Europe Joined: Apr 18, 2007 04:05 Messages: 7418 Offline

Nov 07, 2009 10:32

Dear BJB,

I strongl y recommend that you download and install the patch that is offered by the installed PowerDVD 7.3 Version (in your case - CyberLink.5711_TaRe43_DVD090821-08 - right?)

It will contain the latest compatibility updates and patches.

Br
Michael

BJB

Newbie Joined: Nov 07, 2009 00:49 Messages: 5 Offline

Nov 07, 2009 23:27

Michael,
Thanks for your reply. Yes, that is the version that the software just went out and pulled down when I tried to play a disc.

Curious question though. Does the PowerDVD version that I have running KNOW that it is running with an LG GGW-H20L? Or does it just know generically what version it is?

BJB

Simon

Member Joined: May 07, 2008 06:39 Messages: 59 Offline

Nov 08, 2009 19:59

Quote: Dear BJB,

I strongl y recommend that you download and install the patch that is offered by the installed PowerDVD 7.3 Version (in your case - CyberLink.5711_TaRe43_DVD090821-08 - right?)

It will contain the latest compatibility updates and patches.

Br
Michael

If you play HD DVD's I wouldn't install the patch because it disables the soundcard (as in completely removing the audio tab in the configuration) when you try to play them. This patch and the last on have been a total disaster if you want to play HD DVD's.

Weatherby

Newbie Joined: Nov 29, 2008 09:31 Messages: 4 Offline

Nov 27, 2009 22:53

I have an OEM copy that came with my LG drive and it only wants to upgrade me to 9 for a price.... Where is everyone getting updates to 7.3 at?

BJB

Newbie Joined: Nov 07, 2009 00:49 Messages: 5 Offline

Nov 27, 2009 23:55

Weatherby,

This link:
http://www.cyberlink.com/downloads/support/powerdvd-ultra/patches_en_US.html

Lists direct links to downloads to update Ultra for various LG drives.
However, the forum recommendation was to let the player download what IT wants to vs. what this download page directs you to. If I try to play a Blu-Ray disc, it prompts me to download an udpate. Further, tech support recommended yet another file to download.

Due to some other projects, I still have not applied any patches so I can provide no input as to what works or does not.

It just shouldn't be this difficult to play movies on a $200 drive.

BJB

Weatherby

Newbie Joined: Nov 29, 2008 09:31 Messages: 4 Offline

Nov 28, 2009 00:22

Thanks.

Unfortunately the only thing my player wants me to do is upgrade to 9. It won't let me play any bluray disks atm. Ever since I tried to play Iron Man it has gone into the 'critical update required' click ok then repeat over and over loop.... SO I'm hoping that this new patch will kick start a proper update sequence... We'll see.

Weatherby

Newbie Joined: Nov 29, 2008 09:31 Messages: 4 Offline

Nov 28, 2009 00:28

Update: Just checked that link and it goes to a link for 4617a from 2008... There's nothing newer? Also, my software came with my LG drive so it's an OEM copy not retail..... You know, for the cost of these drives they really shouldn't require separate software... like a standalone player... Especially when there's only like 3 pieces of software out there allowed by Sony to play BluRay.... *sigh*

wtxGringo

Newbie Location: Denver City, Texas Joined: Nov 23, 2009 11:26 Messages: 10 Offline

Dec 08, 2009 13:48

just installed a new drive, to me, lg ch08ls10 & after i played a movie with powerdvd it offered an update, so i installed without hesitation. after reboot, could NOT play a movie, sd or bd!!! so went directly to cyberlink for updates for my drive http://www.cyberlink.com/stat/oem/lg/win7/enu/key.jsp downloaded the powerdvd update & it installed v8, still would NOT play. wound up having to uninstall the whole piece of crap & reinstall & ignore update requests. only response from tech support is to buy their upgrade to v9! they've got to be kidding! if i spend any more $, it'll be for another product & not theirs!!!

BJB

Newbie Joined: Nov 07, 2009 00:49 Messages: 5 Offline

Jan 13, 2010 20:23

Still running my LG GGW-H20L and trying to play either Blu-Ray or HD-DVD drives. PowerDVD Ultra 7 gives me an "unsupported format" for both types of discs. I have already gone into device manager and assigned the region code which was one fix. The online FAQ is not helpful as it just states that the disc is not the correct format and to get another one.... well, of course all of these discs play fine in standalone players.

I would be fine with 2 channel Blu-Ray playback for a while if it worked! However I suspect the goal is to make sure that you upgrade....which I would have eventually, if this version even worked for me at all?!!
Any suggestions??

BJB

Gringo

Newbie Joined: Dec 23, 2009 10:12 Messages: 6 Offline

Jan 13, 2010 20:35

since that update is faulty according to cyberlink, can't be used therefore v7.3 can't be updated to view blu ray etc because of content rights etc, so cyberlink wants you to purchase v9 ultra. i bought windvd pro 10 & couldn't be happier. i'll never go back to cyberlink, EVER!! good luck

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CyberLink-Michael

Senior Contributor Location: Europe Joined: Apr 18, 2007 04:05 Messages: 7418 Offline

Jan 15, 2010 04:30

Quote: Still running my LG GGW-H20L and trying to play either Blu-Ray or HD-DVD drives. PowerDVD Ultra 7 gives me an "unsupported format" for both types of discs.

BJB

Hi,
sorry for the trouble - can you please post us some more info - we will try to reproduce it:
http://forum.cyberlink.com/forum/posts/list/8449.page

We have different users reporting similar issues - some idetified their AV solution as root cause.

thanks
Michael

BJB

Newbie Joined: Nov 07, 2009 00:49 Messages: 5 Offline

Jan 15, 2010 11:45

Pretty simple setup. Just a 4800 series video card hooked up via DVI to a monitor. Same with second monitor in extended mode. Creative X-FI sound card. LG GGW-H20L drive. Vista 64 bit SP1 and I set the region code on the player in control panel properties. All optical data burns, etc have always worked fine and still do.

Get the same message for Blu-Ray, HD-DVD, and even my non-copy-protected home-made Blu-Ray video discs (from my own video shoots), All the discs play fine on standalone players.

Regular DVD's play fine on the PowerDVD software. That is all it will play.

The exact version of the software I am running is PowerDVD Ultra 7.3.3723. As noted above, the patches don't work so I have not installed them.
Thanks,

BJB

This message was edited 1 time. Last update was at Jan 15. 2010 11:49