Application Manager stops download at 99%.

hypnotisoeren

Newbie Joined: Nov 21, 2019 15:10 Messages: 3 Offline

Solved by

Dec 09, 2021 04:10

Hello,

I am trying to install PowerDirector 365 through application manager. I have used this before with zero issues.

I have now formatted my laptop, and I am in the process of reinstalling my software.

So, I have downloaded and installed Application Manager, signed in, and I can see that I can download and install PowerDirector 365.

However, the download always stops at 99%, and nothing happens after that.

How can I get past this, to get my software working again?

Any and all help is greatly appreciated.

All the best,
Keld.


Filename	Application manager 99%.png	Download
Description	Screenshot
Filesize	66 Kbytes
Downloaded:	11 time(s)

PowerDirector Moderator

Senior Contributor Location: New Taipei City, Taiwan Joined: Oct 18, 2016 00:25 Messages: 2104 Offline

Dec 09, 2021 04:25

Quote Hello,

I am trying to install PowerDirector 365 through application manager. I have used this before with zero issues.

I have now formatted my laptop, and I am in the process of reinstalling my software.

So, I have downloaded and installed Application Manager, signed in, and I can see that I can download and install PowerDirector 365.

However, the download always stops at 99%, and nothing happens after that.

How can I get past this, to get my software working again?

Any and all help is greatly appreciated.

All the best,
Keld.

Hi,
On the assumption that your account is all up to date etc. I would suggest that you fully uninstall CAM as in this post:
https://forum.cyberlink.com/forum/posts/list/86251.page#post_box_357153

and download again from here:
https://www.cyberlink.com/downloads/application-manager/download_en_US.html

and see if that solves the issue?

I have just used CAM 4.0.1112.0 to update PDR365 Business to the latest release with no issues.

Cheers
PowerDirector Moderator

hypnotisoeren

Newbie Joined: Nov 21, 2019 15:10 Messages: 3 Offline

Dec 09, 2021 04:45

Thank you so much for your quick response and suggestion.

Unfortunately this did not make any changes. I removed the CAM I had installed using the "remove programs" windows feature, and reinstalled using your link.

I ran the program as an admin just to do a little extra.

It did log on by itself.

The download, however, still stops at 99 percent.

Quote

Hi,
On the assumption that your account is all up to date etc. I would suggest that you fully uninstall CAM as in this post:
https://forum.cyberlink.com/forum/posts/list/86251.page#post_box_357153

and download again from here:
https://www.cyberlink.com/downloads/application-manager/download_en_US.html

and see if that solves the issue?

I have just used CAM 4.0.1112.0 to update PDR365 Business to the latest release with no issues.

Cheers
PowerDirector Moderator

PowerDirector Moderator

Senior Contributor Location: New Taipei City, Taiwan Joined: Oct 18, 2016 00:25 Messages: 2104 Offline

Dec 09, 2021 05:19

Quote Thank you so much for your quick response and suggestion.

Unfortunately this did not make any changes. I removed the CAM I had installed using the "remove programs" windows feature, and reinstalled using your link.

I ran the program as an admin just to do a little extra.

It did log on by itself.

The download, however, still stops at 99 percent.

Hi,

Unless any other member can suggest anything, I would suggest raising a ticket, as recommended here:
https://www.cyberlink.com/support/faq-content.do?id=24889
and refer CS to this thread.

A quick search on the forum/google doesn't reveal anything particularly helpful.

If they/you find a solution, it would be good to post back so others might use it.

Cheers
PowerDirector Moderator.

This message was edited 1 time. Last update was at Dec 09. 2021 05:20

For customer support related issues, please contact:
- Customer service: https://membership.cyberlink.com/support/customer-services.do
- Technical support: https://membership.cyberlink.com/support/service/technical-support.do

bsalisbury

Newbie Joined: Nov 22, 2009 12:01 Messages: 11 Offline

Dec 09, 2021 08:46

I had this issue today as I did the first time I used the subscription model two months ago. I spoke to a customer service rep who advised me to sign out of my account and sign in again. This worked on both occassions. This does not happen with the other applications. The rep advised, without going into technical details, that the issue is on their end, not on my PC.

hypnotisoeren

Newbie Joined: Nov 21, 2019 15:10 Messages: 3 Offline

Dec 10, 2021 05:41

I did this too today, to try something other than what I had done already.
This worked.
Log out, log back in. Voila!

Quote I had this issue today as I did the first time I used the subscription model two months ago. I spoke to a customer service rep who advised me to sign out of my account and sign in again. This worked on both occassions. This does not happen with the other applications. The rep advised, without going into technical details, that the issue is on their end, not on my PC.

Michael8240

Newbie Joined: Sep 19, 2019 09:05 Messages: 7 Offline

Jan 23, 2022 12:24

Quote I had this issue today as I did the first time I used the subscription model two months ago. I spoke to a customer service rep who advised me to sign out of my account and sign in again. This worked on both occassions. This does not happen with the other applications. The rep advised, without going into technical details, that the issue is on their end, not on my PC.

Was looking for this answer. Thank you 👏😊