Screenrecorder 4 is not responding when I want to open it in the library

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André Lammers

Newbie Private Message Joined: Nov 23. 2021 04:43 Messages: 1 Offline

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Nov 23. 2021 05:02

Since I installed Cyberlink Screenrecorder 4 deluxe, my filesystem has problems.
I cannot open any image or video files. And I have to end filexplorer using taskmanager.

Also Cyberink is not responding anyamore after I have selected the library

Help is needed.

Kind regards,

André Lammers

Forum Moderator

Contributor Private Message Joined: Feb 26. 2018 22:01 Messages: 510 Offline

Nov 23. 2021 18:41

Quote I cannot open any image or video files. And I have to end filexplorer using taskmanager.

Also Cyberink is not responding anyamore after I have selected the library

Hello,

Can you please provide more information as to what you are trying to do. Screen Recorder does not really have an open image/video option, and not sure if by "selected the library" you mean the "Open library" button in the top right corner. Providing some screenshots and your requested DXDiag file would be very helpful.

Also, contacting CyberLink Technical Support is usually the best option:
https://membership.cyberlink.com/support/service/technical-support.do

Cheers
Screen Recorder Moderator Please direct any sales or technical issues to CyberLink's customer support team:

Sales or installation related issues:
https://membership.cyberlink.com/support/customer-services.do

Software technical issues:
https://membership.cyberlink.com/sup

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