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YouCam 9 Unresponsive
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ArthurASCII [Avatar]
Newbie Private Message Joined: May 25, 2013 04:47 Messages: 3 Offline
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YouCam 9 has become unresponsive on my Windows 11 PC. It loads and opens, but all of the options are "greyed out " and do not work.

I have done a full uninstall and reinstall, but the same problem occurs. I have even tried installing on another PC - Same result.

Are there any known compatability issues?
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Forum Moderator [Avatar]
Contributor Private Message Joined: Feb 27, 2018 01:01 Messages: 455 Offline
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Hello,

YouCam 9 should be compatible with Windows 11. Your best bet is to generate your DX Diag file, post it here, and more importantly send it to CyberLink Tech Support:

https://membership.cyberlink.com/support/service/technical-support.do

Cheers
YouCam Moderator Please direct any sales or technical issues to CyberLink's customer support team:

Sales or installation related issues:
https://membership.cyberlink.com/support/customer-services.do

Software technical issues:
https://membership.cyberlink.com/sup
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ArthurASCII [Avatar]
Newbie Private Message Joined: May 25, 2013 04:47 Messages: 3 Offline
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Thanks. File attached...
 Filename
DxDiag for YouCam9 unresponsive issue.txt
[Disk]
 Description
DxDiag file
 Filesize
127 Kbytes
 Downloaded:
147 time(s)
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ArthurASCII [Avatar]
Newbie Private Message Joined: May 25, 2013 04:47 Messages: 3 Offline
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Nearly 4 months since I uplloaded my file as requested, and still no response.

I'm beginning to think that you don't value your customers...
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Forum Moderator [Avatar]
Contributor Private Message Joined: Feb 27, 2018 01:01 Messages: 455 Offline
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Quote Hello,

... and more importantly send it to CyberLink Tech Support:

https://membership.cyberlink.com/support/service/technical-support.do

Cheers
YouCam Moderator


Hello,
I am just the forum moderator, not CyberLink Customer Support. Did you contact CyberLink Tech Support as I suggested?

Cheers
YouCam Moderator Please direct any sales or technical issues to CyberLink's customer support team:

Sales or installation related issues:
https://membership.cyberlink.com/support/customer-services.do

Software technical issues:
https://membership.cyberlink.com/sup
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Mari88 [Avatar]
Newbie Private Message Joined: Jun 01, 2022 12:27 Messages: 1 Offline
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I'm having the same problem. Were you able to get a solution?
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