YouCam 9 Unresponsive

ArthurASCII

Newbie Private Message Joined: May 25. 2013 01:47 Messages: 3 Offline

Solved by

Nov 18. 2021 05:46

YouCam 9 has become unresponsive on my Windows 11 PC. It loads and opens, but all of the options are "greyed out " and do not work.

I have done a full uninstall and reinstall, but the same problem occurs. I have even tried installing on another PC - Same result.

Are there any known compatability issues?

Reply

Forum Moderator

Contributor Private Message Joined: Feb 26. 2018 22:01 Messages: 513 Offline

Nov 18. 2021 17:53

Hello,

YouCam 9 should be compatible with Windows 11. Your best bet is to generate your DX Diag file, post it here, and more importantly send it to CyberLink Tech Support:

https://membership.cyberlink.com/support/service/technical-support.do

Cheers
YouCam Moderator Please direct any sales or technical issues to CyberLink's customer support team:

Sales or installation related issues:
https://membership.cyberlink.com/support/customer-services.do

Software technical issues:
https://membership.cyberlink.com/sup

Reply

ArthurASCII

Newbie Private Message Joined: May 25. 2013 01:47 Messages: 3 Offline

Nov 19. 2021 03:28

Thanks. File attached...

Filename	DxDiag for YouCam9 unresponsive issue.txt	Download
Description	DxDiag file
Filesize	127 Kbytes
Downloaded:	180 time(s)

Reply

ArthurASCII

Newbie Private Message Joined: May 25. 2013 01:47 Messages: 3 Offline

Mar 03. 2022 02:36

Nearly 4 months since I uplloaded my file as requested, and still no response.

I'm beginning to think that you don't value your customers...

Reply

Forum Moderator

Contributor Private Message Joined: Feb 26. 2018 22:01 Messages: 513 Offline

Mar 03. 2022 16:44

Quote Hello,

... and more importantly send it to CyberLink Tech Support:

https://membership.cyberlink.com/support/service/technical-support.do

Cheers
YouCam Moderator

Hello,
I am just the forum moderator, not CyberLink Customer Support. Did you contact CyberLink Tech Support as I suggested?

Cheers
YouCam Moderator Please direct any sales or technical issues to CyberLink's customer support team:

Sales or installation related issues:
https://membership.cyberlink.com/support/customer-services.do

Software technical issues:
https://membership.cyberlink.com/sup

Reply

Mari88

Newbie Private Message Joined: Jun 01. 2022 09:27 Messages: 1 Offline

Jun 01. 2022 09:30

I'm having the same problem. Were you able to get a solution?

Reply