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Custom fonts not showing in editor
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DragonDogX [Avatar]
Newbie Private Message Joined: Nov 05, 2019 23:47 Messages: 2 Offline
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Samsung S21 5G
PD Version 9.8.0
Build 106458

I added some fonts to the custom folder a couple of weeks ago. They worked just fine. A few days ago, Samsung software updated (not sure what part updated; there's a lot more info than there used to be so it's not as easy to figure out which one). When I fired up PD after the update, it stated that due to Samsung storage permissions (?), files would be migrated to the cloud. I'm really not sure what the screen said exactly but I couldn't do anything until I hit CONTINUE.

Today, I added more fonts to the custom folder but they aren't showing up in PD. The fonts I added last week are there, just not those I added today. Restarted app. Restarted phone. Nothing. I don't know if the migration did something or not. I wasn't keeping anything on the cloud before.

Haven't seen this issue anywhere after Googling for a while.
[Thumb - S21-_20211104_151630.jpg]
 Filename
S21-_20211104_151630.jpg
[Disk]
 Description
Sample fonts in PD/fonts/custom
 Filesize
96 Kbytes
 Downloaded:
14 time(s)
[Thumb - S21-_20211104_152004.jpg]
 Filename
S21-_20211104_152004.jpg
[Disk]
 Description
Custom files in PD
 Filesize
207 Kbytes
 Downloaded:
11 time(s)
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optodata
Senior Contributor Private Message Location: California, USA Joined: Sep 16, 2011 16:04 Messages: 7874 Offline
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Sounds like you should contact CL tech support. You can reach them here.
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Kwabena1980 [Avatar]
Newbie Private Message Joined: Nov 25, 2021 22:59 Messages: 1 Offline
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I had this exact same issue. I even uninstalled and reinstalled the rogram. Still nothing. Ive contacted Cyberlink numerous times and nothing. Did you ever find a fix for this?

This message was edited 1 time. Last update was at Dec 06. 2021 22:39

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DragonDogX [Avatar]
Newbie Private Message Joined: Nov 05, 2019 23:47 Messages: 2 Offline
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Quote I had this exact same issue. I even uninstalled and reinstalled the rogram. Still nothing. Ive contacted Cyberlink numerous times and nothing. Did you ever find a fix for this?


Nope.. Only got instructions on how to put custom fonts in the folder. My initial email to them let them know I knew how to do that being as I had already done it several times.

Waiting....
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optodata
Senior Contributor Private Message Location: California, USA Joined: Sep 16, 2011 16:04 Messages: 7874 Offline
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Quote I had this exact same issue. I even uninstalled and reinstalled the rogram. Still nothing. Ive contacted Cyberlink numerous times and nothing. Did you ever find a fix for this?

I'm assuming that you requested support from the web portal I linked to in my previous post, and it seems that CL no longer sends email replies when there has been a response to a submitted ticket.


You will need to check the My Support page to see if there's a response to your request. Once there, click on the My Support Ticket button.

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