PowerDVD 20 Patch install takes out bluetoothnn5r

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setser

Newbie Joined: Oct 06, 2021 18:26 Messages: 2 Offline

Solved by

Oct 06, 2021 18:34

Anyone have any problems with their Microsdft bluetooth mouse after installing the PowerDVD 20 patch. My two computers both use a Microsoft mouse. Just yesterday, the bluetooth failed and neither mouse will reload. Please help, Thanks in advance.

Jets2011

Senior Contributor Location: Canada Joined: Sep 29, 2006 05:26 Messages: 760 Offline

Oct 06, 2021 22:35

Bluetooth is controlled by the computer hardware and Windows, and doubt PowerDVD would be capable of affecting it. More likely a coincidence that it occured after a patch install. A better idea would be to contact Microsoft about the issue, since it is their mouse and operating system.

Dave

setser

Newbie Joined: Oct 06, 2021 18:26 Messages: 2 Offline

Oct 11, 2021 17:20

Quote Bluetooth is controlled by the computer hardware and Windows, and doubt PowerDVD would be capable of affecting it. More likely a coincidence that it occured after a patch install. A better idea would be to contact Microsoft about the issue, since it is their mouse and operating system.

Dave

I will talk to Microsoft about this issue but this must be a patch issue because both bluetooth mice failed in two different computers.Thank you for your attention.

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