I have BlackVue dash cams and haven't had any problems using them in PD, although mine are encoded with HEVC rather than AVC.

Please attach a screenshot or the text output of Tree view from MediaInfo so we can see all the details, and also a screenshot of what your timeline looks like once you've dragged a problematic clip to the timeline.

You can also try downloading the front & rear clips from this OneDrive folder (no need to sign in if prompted) and see what happens when you place them on the timeline.

Quote I have BlackVue dash cams and haven't had any problems using them in PD, although mine are encoded with HEVC rather than AVC.

Please attach a screenshot or the text output of Tree view from MediaInfo so we can see all the details, and also a screenshot of what your timeline looks like once you've dragged a problematic clip to the timeline.

You can also try downloading the front & rear clips from this OneDrive folder (no need to sign in if prompted) and see what happens when you place them on the timeline.

Thank you for your quick response. I have downloaded your two clips and added them to the project to see what happens (your 2 clips are the last 2 in my timeline so you can see the difference). I have also screen snapped the tree view of one of my clips as requested. It was long so that pic is in two pieces.

Thanks very much for the new screenshots. FYI you can export the MediaInfo details as a text file from the File > Export menu and that can be attached and uploaded here 👍

I wonder if you'd be willing to share the same clip you detailed with MediaInfo. The forum's attachment size limit is somewhere around 100MB so it should barely squeeze under the limit. Use Google Drive/OneDrive if the forum times out and the uploaded file doesn't show up when you preview your post.

Also, which BlackVue dashcam model is this from? Search the forum for BlackVue to see some of the issues various other users have had and the workarounds for getting the clips to work.

Quote Thanks very much for the new screenshots. FYI you can export the MediaInfo details as a text file from the File > Export menu and that can be attached and uploaded here 👍

I wonder if you'd be willing to share the same clip you detailed with MediaInfo. The forum's attachment size limit is somewhere around 100MB so it should barely squeeze under the limit. Use Google Drive/OneDrive if the forum times out and the uploaded file doesn't show up when you preview your post.

Also, which BlackVue dashcam model is this from? Search the forum for BlackVue to see some of the issues various other users have had and the workarounds for getting the clips to work.

https://drive.google.com/file/d/18HOrtiXRQUqNabd6j4Evodt4HY1SiHeO/view?usp=sharing

Here's the share for the clip. I didn't think about exporting that. My bad. I have the BlackVue DR750X-2CH Plus.

Thanks for the clip. PD doesn't like the MP3 center audio encoding on my system either. I tried running the clip through AudioDirector but the audio was very harsh, clipped and distorted after producing.

I then ran it through VirtualDub2 and converted the audio to AAC. Everything works and sounds great in PD, so download the re-encoded file from here and it should work on your system.

In the short term, unless you can change the recording settings in your DR750X-2CH Plus, you'll need to run each clip through a free 3rd party converter like VirtualDub2, Handbrake or Audacity (if you don't mind extracting the audio and placing that directly under each video clip in PD).

In the longer term, I think you should report this to CL Tech Support so they can investigate (and possibly patch PD) to handle these specific clips. You can open a support ticket here, and be sure to include a link to this forum discussion so they can see everything that's happened so far.

Quote Thanks for the clip. PD doesn't like the MP3 center audio encoding on my system either. I tried running the clip through AudioDirector but the audio was very harsh, clipped and distorted after producing.

I then ran it through VirtualDub2 and converted the audio to AAC. Everything works and sounds great in PD, so download the re-encoded file from here and it should work on your system.

In the short term, unless you can change the recording settings in your DR750X-2CH Plus, you'll need to run each clip through a free 3rd party converter like VirtualDub2, Handbrake or Audacity (if you don't mind extracting the audio and placing that directly under each video clip in PD).

In the longer term, I think you should report this to CL Tech Support so they can investigate (and possibly patch PD) to handle these specific clips. You can open a support ticket here, and be sure to include a link to this forum discussion so they can see everything that's happened so far.

Thank you so very much for your help. Your modified clip works great. I'll have to use that VirtualDub2 until I can get it worked out with BlackVue to see if there's a fix for the way my cam records. Hopefully, it's just a setting I can change. I'll know in a couple of days since my car is loaned out to my sister. I'll give CL the heads up also.

Be well,
KennyD

Sounds good.

I've attached the .vdproject settings file that you can open in VDub2 (File | Load Project) and apply directly to all your clips. Save them as type MP4 (MPEG-4 Part 14) (*.mp4) and they should come out just like my example 👍

Quote Sounds good.

I've attached the .vdproject settings file that you can open in VDub2 (File | Load Project) and apply directly to all your clips. Save them as type MP4 (MPEG-4 Part 14) (*.mp4) and they should come out just like my example 👍

Hi Has this problem been resolved in PD 365 because I seem to have the exact same issue, same camera setup too.

I have PD 365, all updates applied. When I import the balckvue mp4 files into the medai library and select it and play the video in the preview, the sound works 100% fine. However if I drag it down into the track below and then play the track, no sound!!!

If i produce the clip, still no sound.

When I look at the media properties on that in the media folder, the audio property says:

"No audio information"

When I drag that same clip to the track, and look at the properties of the clip, there is no audio feild properties.

So to sumarize I can play the clips from the media library on the preview and can hear the sound, sound quality is excellent. But if I drag that same clip down to the track, then play the track in the preview - there is no sound. If i produce the clip to mp4 or any format I choose, the produce file has no sound.

So I would like to ask PD Support to look into this issue as it is still a problem in PD 365, unless @KennyD has found a solution... If so, please share what solution here.

Kind Regards
Jim

Quote So I would like to ask PD Support to look into this issue as it is still a problem in PD 365, unless @KennyD has found a solution... If so, please share what solution here.

Kind Regards
Jim

The link to the previously shared clip is no longer working, so you'll need to provide a new sample clip if you want other people to test it now.

Based on your descriptions, it appears that PD365 is still not handling the audio correctly so you'll need to submit a support request directly to CL from their Contact Us page and see if they will address the issue. OP never posted back so I don't know if they ever submitted a ticket or received an official response.

In the meantime, changing the encoding settings for the camera or converting the already-recorded clips as described above are the only other options.

Quote

The link to the previously shared clip is no longer working, so you'll need to provide a new sample clip if you want other people to test it now.

Based on your descriptions, it appears that PD365 is still not handling the audio correctly so you'll need to submit a support request directly to CL from their Contact Us page and see if they will address the issue. OP never posted back so I don't know if they ever submitted a ticket or received an official response.

In the meantime, changing the encoding settings for the camera or converting the already-recorded clips as described above are the only other options.

I had a look at changing the encoding in the camera setup - but this setting is not available from the programs I use - so it is not an option anymore.

I have previously logged a ticked on this but PD support sent me a whole lot of stuff to send them which is silly really since they could simply do a simple google search and find all these forum hits - so I gave up on that idea to follow through with what they were requeting.

Surely they already know.

I also used EasyUS Video editor and the audio comes across no issues with a basic windows application. PD365 I would think is a much more sophisticated application and should cover what other basic apps already cover.

Jim