Unable to import new media

Myemerald

Member Location: Arizona, USA Joined: Dec 15, 2016 12:21 Messages: 76 Offline

Solved by

Jul 22, 2021 09:00

I am able to import media to a new project, but unable to add new media to that same project. I follow the same process, and select the new clips to import, but nothing happens.

I'm importing from my GoPro Hero7 Black.

I would appreciate any suggestions on troubleshooting. I just updated the software to 19.6.3016.0.

Here's my dxdiag.txt

Thanks!

Filename	Myemerald DxDiag.txt	Download
Description
Filesize	97 Kbytes
Downloaded:	141 time(s)

This message was edited 4 times. Last update was at Jul 22. 2021 12:34

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optodata

Senior Contributor Location: California, USA Joined: Sep 16, 2011 16:04 Messages: 8630 Offline

Jul 22, 2021 13:41

At first glance it sound like maybe something's wrong with that specific project.

What happens if you use Save As and try again? If that doesn't work, reopen the project, click on the timeline and type Ctrl+A to select all content. Then create a new project and paste the old project's content on the timeline and save that. Are you now able to import new media clips?

Myemerald

Member Location: Arizona, USA Joined: Dec 15, 2016 12:21 Messages: 76 Offline

Jul 22, 2021 17:14

Quote At first glance it sound like maybe something's wrong with that specific project.

What happens if you use Save As and try again? If that doesn't work, reopen the project, click on the timeline and type Ctrl+A to select all content. Then create a new project and paste the old project's content on the timeline and save that. Are you now able to import new media clips?

Hi Optodata, as always, thanks for coming to my assistance. I just realized the problem - I'm trying to import from my GoPro, not my computer.

I THOUGHT that's what I did with the original files, but I must have imported from my pc. I just imported another file to this project and it worked.