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EddyHD

Newbie Private Message Location: Australia Joined: Sep 18. 2015 18:58 Messages: 11 Offline

Solved by

Jul 09. 2021 18:36

When attempting to play a 4K movie, the following PowerDVD error message now appears: "This is Guest account. Please change to an Admin account." But I don't have problem with a normal Blu-Ray movie.

I am using Win10, logged in as administrator. Why am I now getting the error message?. I have using PowerDVD 21 Ultra without any problems when play 4K movies until now.

Has anyone else experienced this problem?

PS: I forgot to add that the Windows 10 64bit, has been all updates installed (21H1 Build 19043.1083)
Power DVD Ultra has the lastest update (Patch build 1519 Version: 21.0.1519.62)

This message was edited 1 time. Last update was at Jul 11. 2021 04:35

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Jets2011

Senior Contributor Private Message Location: Canada Joined: Sep 29. 2006 02:26 Messages: 754 Online

Jul 12. 2021 20:02

Quote When attempting to play a 4K movie, the following PowerDVD error message now appears: "This is Guest account. Please change to an Admin account." But I don't have problem with a normal Blu-Ray movie.

I am using Win10, logged in as administrator. Why am I now getting the error message?. I have using PowerDVD 21 Ultra without any problems when play 4K movies until now.

Has anyone else experienced this problem?

PS: I forgot to add that the Windows 10 64bit, has been all updates installed (21H1 Build 19043.1083)
Power DVD Ultra has the lastest update (Patch build 1519 Version: 21.0.1519.62)

There hasn't been a PowerDVD update for three months, and multiple Windows updates recently...so the update must have changed or messed something up on your computer. I'd check on the Windows forums too, while we wait to see if anyone else responds saying they have the same issue.

Dave

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EddyHD

Newbie Private Message Location: Australia Joined: Sep 18. 2015 18:58 Messages: 11 Offline

Jul 13. 2021 03:09

Quote

There hasn't been a PowerDVD update for three months, and multiple Windows updates recently...so the update must have changed or messed something up on your computer. I'd check on the Windows forums too, while we wait to see if anyone else responds saying they have the same issue.

Dave

Thanks Jet.
Yes, I think that is the problem. I'm not sure, but looks like the problem starts with the last Windows 10 uadate.
Eddy

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Nusser

Newbie Private Message Joined: May 09. 2022 14:34 Messages: 1 Offline

May 21. 2022 07:31

I have the same problem! Any solutions?

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