PowerDVD 15 on new Windows 10 64-bit Pro install won't play BluRays

Will Pittenger

Newbie Joined: Nov 21, 2017 21:13 Messages: 6 Offline

Solved by

Jun 10, 2021 05:57

I have a new machine and installed PowerDVD 15 onto it. It has the license key. Windows 10 64-bit Pro is the OS. I borrowed two different BluRays from my local library and tried to play them. Neither would play. In both cases, it wouldn't even display the menus for those discs. None of the buttons along the bottom work once I click the play button for the disc. I can't even return to the menu.

What's going on?

Forum Moderator

Contributor Joined: Feb 27, 2018 01:01 Messages: 578 Offline

Jun 10, 2021 21:24

Hello,

Please provide more information such as DXDiag.txt file and you should also run the BD Advisor, which should provide more insight into what's up.

https://www.cyberlink.com/prog/bd-support/diagnosis.do

Cheers
PowerDVD Moderator Please direct any sales or technical issues to CyberLink's customer support team:

Sales or installation related issues:
https://membership.cyberlink.com/support/customer-services.do

Software technical issues:
https://membership.cyberlink.com/sup

Will Pittenger

Newbie Joined: Nov 21, 2017 21:13 Messages: 6 Offline

Jun 11, 2021 23:05

Quote Hello,

Please provide more information such as DXDiag.txt file and you should also run the BD Advisor, which should provide more insight into what's up.

https://www.cyberlink.com/prog/bd-support/diagnosis.do

Cheers
PowerDVD Moderator

Filename	DxDiag.txt	Download
Description
Filesize	83 Kbytes
Downloaded:	545 time(s)

Filename	CyberLink_Advior_Log_20210611_220356.zip	Download
Description
Filesize	977 bytes
Downloaded:	553 time(s)

tomasc

Senior Contributor Joined: Aug 25, 2011 12:33 Messages: 6464 Offline

Jun 12, 2021 08:15

Thank you for supplying the DxDiag.txt. It looks like that the PDVD15 may either be an oem version or a retail version that has not been patched.There has been six patches for it.

Two Blu-ray discs is not enough. In the past I have found that Commercial BD rented or borrowed through the mail can have tiny cracks at the edge which would cause the problems indicated here on a pc. Better to borrow a working one from a friend or rent one from the Redbox to try out.

You may be more comfortable contacting support with the same information and see what they advise to get you going.

Will Pittenger

Newbie Joined: Nov 21, 2017 21:13 Messages: 6 Offline

Jun 12, 2021 15:21

Quote Thank you for supplying the DxDiag.txt. It looks like that the PDVD15 may either be an oem version or a retail version that has not been patched.There has been six patches for it.

Two Blu-ray discs is not enough. In the past I have found that Commercial BD rented or borrowed through the mail can have tiny cracks at the edge which would cause the problems indicated here on a pc. Better to borrow a working one from a friend or rent one from the Redbox to try out.

You may be more comfortable contacting support with the same information and see what they advise to get you going.

I did see the BD Advisor complain that WMP wasn't installed. Why would that matter?

Will Pittenger

Newbie Joined: Nov 21, 2017 21:13 Messages: 6 Offline

Jun 12, 2021 15:36

Quote

I did see the BD Advisor complain that WMP wasn't installed. Why would that matter?

Well, I installed one patch file and installed WMP. Seems to be working now. I don't know which it was...and I don't care.