PowerDirector 17 program frozen

Schnapper46

Newbie Joined: May 27, 2021 21:48 Messages: 2 Offline

Solved by

May 27, 2021 22:39

Hi all

Any help would be appreciated.

I have PowerDirector 17 that my son uses for his YouTube videos and school video projects. After completing a short video for a school video competition, he played the whole video for me in the preview window, in timeline mode, and just before he was about to produce it the whole program just froze. Turns out he never saved the project. About 7 hours worth of work and the video has to be submitted by the end of the day. I have tried everything hoping the program would figure it out and unfreeze but no luck. I have also searched the Forum for other posts also without luck.

Windows error message says "PowerDirector 17 is not responding".

I am hoping that someone might be able to assist me with saving the temp files for the project, so I can restart PowerDirector and then reload the temp files to save the project, so he doesn't have to start again.

SR_No VDE190110-01
SR_Ver 17.00.252914
Screen shot attached
DxDiag file attached.

Thanks


Filename	Screenshot 2021-05-28 095434.png	Download
Description	screen shot of program
Filesize	683 Kbytes
Downloaded:	3 time(s)

Filename	DxDiag.txt	Download
Description	DxDiag file
Filesize	90 Kbytes
Downloaded:	157 time(s)

optodata

Senior Contributor Location: California, USA Joined: Sep 16, 2011 16:04 Messages: 8630 Offline

May 27, 2021 23:02

Sorry to hear about the freeze, and thanks very much for the helpful attachments.

First off, let's hope that auto save was enabled and you'll be able to recover the most recent edits from the project. The default folder is C:\Users\[user name]\AppData\Roaming\CyberLink\PowerDirector\17.0\Cache\AutoSave\

You can kill PD17 with Windows Task Manager or simply reboot. There's nothing you can do to bring the editing session back at this point. Don't try opening up PD again until you've followed all of the next steps:

The quickest way to check the health of your laptop is is to use the Dell diagnostic tool here and then go to the Drivers & Downloads page and use the Check for Updates tool.

Hopefully one or both of those tools will find & fix any Windows issues and make sure that you've got the most recent drivers installed. You do have the most recent Dell-certified driver for your Intel HD Graphics 530 GPU, although there are newer versions available from Intel. If any problems persist you may want to try that, but for now it's ok to use the current version.

Finally, PD17 is at build 2514 according to the crash log (WER events) at the end of the DxDiag report. The latest version is 5003 and you can download it from here. ONce you've installed it, see if you can open up the saved project.

Please let us know if these steps work. I also hope you'll help your son see how important it is to save his work (aka this is surely a teachable moment

)

Schnapper46

Newbie Joined: May 27, 2021 21:48 Messages: 2 Offline

May 28, 2021 00:30

Thank you.

Firstly, yes there was an autosave file that I was able to retrieve. I have applied all the updates and updated PD17 to version 5003 as instructed and I managed to retrieve the project with only about 5 mins worth of the final edits missing (an easy fix).

Thanks for the detailed response and hopefully a valuable lesson has been learned.

Greatly appreciate your assistance.