There are other reports of this that can be found by searching the forum. Some people have fixed the issue by disabling hardware decoding under Preferences | Hardware Acceleration and also unchecking the Fast video rendering technology box when producing.

If disabling those options fixes the issue, make sure you have the most recent version of PD17 and the latest video driver for your GPU. Please follow the steps in the Read Me Before Posting guide if you need more assistance.

Quote There are other reports of this that can be found by searching the forum. Some people have fixed the issue by disabling hardware decoding under Preferences | Hardware Acceleration and also unchecking the Fast video rendering technology box when producing.

If disabling those options fixes the issue, make sure you have the most recent version of PD17 and the latest video driver for your GPU. Please follow the steps in the Read Me Before Posting guide if you need more assistance.

Thank you kindly for your response.

I did search he forum before posting, but I couldn't find a topic that described the same issue as I have. Maybe the topic creator(s) used different words than I do to describe the problem. Or maybe my English is insufficient.

I disabled Hardware Acceleration like you said, but it didn't solve the issue. And yes, my Video Drivers and PD17 version are up to date.

SweLink88 - Please read this sticky and attach the DxDiag.txt on your next reply: https://forum.cyberlink.com/forum/posts/list/77190.page . Need the details. The fix can be at hand.

Here's the file.

Thanks for the details. I don't see anything obvious in there, so let's look at the two next likely causes of this issue.

Go to the Produce page and check the Enable preview during production box like this:



When you produce, you'll be able to verify which orientation PD is producing to.

If everything looks good there, then you should try a different media player as the one you're currently using may be the problem. Try VLC, PotPlayer, MPC-HC or any other free app and see if your video plays correctly.

Thank you for supplying the DxDiag.txt. The problem is what I see all the time on any pc with an old windows operating system. Windows 7 does not support the orientation flag used in any software, videos or photos. See this previous post on the same issue: https://forum.cyberlink.com/forum/posts/list/82871.page .

VLC on windows 7 will not display portrait videos properly from phones that use the orientation flag but will do so on windows 10.

The good news is that your pc qualifies to be upgraded to windows 10 for free to solve this problem. You can contact the pc manufacturer for the upgrade or get it from Microsoft if you want to do it yourself.

Quote Thank you for supplying the DxDiag.txt. The problem is what I see all the time on any pc with an old windows operating system. Windows 7 does not support the orientation flag used in any software, videos or photos. See this previous post on the same issue: https://forum.cyberlink.com/forum/posts/list/82871.page .

VLC on windows 7 will not display portrait videos properly from phones that use the orientation flag but will do so on windows 10.

The good news is that your pc qualifies to be upgraded to windows 10 for free to solve this problem. You can contact the pc manufacturer for the upgrade or get it from Microsoft if you want to do it yourself.

What puzzles me with this is that I did produce a 9:16 video a couple of years back with PD17 on this Win 7 PC, and it worked perfectly. But I guess something's might have changed with the software since then.

Quote Thanks for the details. I don't see anything obvious in there, so let's look at the two next likely causes of this issue.

Go to the Produce page and check the Enable preview during production box like this:



When you produce, you'll be able to verify which orientation PD is producing to.

If everything looks good there, then you should try a different media player as the one you're currently using may be the problem. Try VLC, PotPlayer, MPC-HC or any other free app and see if your video plays correctly.

Nope, sadly the preview shows the video rotated 90 degrees, as mentioned.

Hang on. Looks like tomasc and optodata was onto something. While the PD17 preview an Windows Media Player displayed the video as a 90 degree rotated landscape video, playing the video in VLC did actually display it as a 9:16 video. I'll have to experiment with this some more, but at least I think I'm on the right path now.

Thank you all for your responses and help!