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Transition packs not showing up
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I downloaded and installed (from the Cyberlink Applications Manager) the seamless transitions pack, the brush transitions pack, the basic split transitions pack and the advanced split transitions pack. None of them show up in my transitions room (or any of the other rooms.) I checked the location on the hard drive where they are supposed to be, and they are there. For each one I got the message in the lower right of my screen that they are installed and ready to use. How can I get them to show up in PowerDirector? I would very much appreciate any ideas anyone might have, Thanks
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PowerDirector Moderator
Senior Contributor Private Message Location: New Taipei City, Taiwan Joined: Oct 18, 2016 00:25 Messages: 1191 Offline
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Hello,

First, have you tried closing PowerDirector and then launching again? If that doesn't change anything, then make sure you double check the transition room. The transition pack tags are not listed in alphabetical order, so they can be hard to find when you have many packs installed.

Try attaching a screenshot of your transition room as well so other users can see what you're seeing.

Cheers
PowerDirector Moderator


For customer support related issues, please contact:
- Customer service: https://membership.cyberlink.com/support/customer-services.do
- Technical support: https://membership.cyberlink.com/support/service/technical-support.do
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Quote Hello,

First, have you tried closing PowerDirector and then launching again? If that doesn't change anything, then make sure you double check the transition room. The transition pack tags are not listed in alphabetical order, so they can be hard to find when you have many packs installed.

Try attaching a screenshot of your transition room as well so other users can see what you're seeing.

Cheers
PowerDirector Moderator



I have double checked the transition room several times. Here is a screenshot.
[Thumb - transition room.jpg]
 Filename
transition room.jpg
[Disk]
 Description
screenshot of transition room
 Filesize
426 Kbytes
 Downloaded:
10 time(s)
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PowerDirector Moderator
Senior Contributor Private Message Location: New Taipei City, Taiwan Joined: Oct 18, 2016 00:25 Messages: 1191 Offline
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Hello,

Thanks for providing more info. We suggest that you contact CyberLink Customer Service using the techncal support link in my signature.

Cheers
PowerDirector Moderator


For customer support related issues, please contact:
- Customer service: https://membership.cyberlink.com/support/customer-services.do
- Technical support: https://membership.cyberlink.com/support/service/technical-support.do
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Quote Hello,

Thanks for providing more info. We suggest that you contact CyberLink Customer Service using the techncal support link in my signature.

Cheers
PowerDirector Moderator


Thanks for your help. I'll try that.
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