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how can i get answers from cyberlink customer service?
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HYUNBYUNG [Avatar]
Newbie Private Message Joined: Apr 19, 2021 05:07 Messages: 2 Offline
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I asked them for refund of powerdvd 20 at April 16th, because bought it at March 23th.
and 30 days refund policy was what they said.

First, by email but no reply for 3 days, so asked at customer service at April 19th again.
But still got no answer.

But I found that they canceled the 1 year free 100G cloud service subscription and that
seem some kind of signal they will shut down my account.
But that's all. No further action.

I feel stuffy now. What should I do? Just wait till they answer?
Is this normal to wait answer this long ?
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metzmma [Avatar]
Newbie Private Message Joined: Apr 10, 2007 17:25 Messages: 11 Offline
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Quote I asked them for refund of powerdvd 20 at April 16th, because bought it at March 23th.
and 30 days refund policy was what they said.

First, by email but no reply for 3 days, so asked at customer service at April 19th again.
But still got no answer.

But I found that they canceled the 1 year free 100G cloud service subscription and that
seem some kind of signal they will shut down my account.
But that's all. No further action.

I feel stuffy now. What should I do? Just wait till they answer?
Is this normal to wait answer this long ?


Did you buy online? If so, you will need to contact Cleverbridge for the refund. I just did a refund for PowerDVD 21, the process was not hard and I had the refund within an hour or so after the ticket was opened. You create a ticket for both Cyberlink and Cleverbridge on their websites, not via regular Email.

The 16th was a Friday, and depending on the time zone, they may have not gotten your Email before they left for the weekend. I started the ticket process on the 17th, and didn't hear back from Cyberlink until Monday. (Note: I had sent the request for a refund to Cyberlink first, they told me to contact Cleverbridge.)

This message was edited 1 time. Last update was at Apr 21. 2021 14:45

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HYUNBYUNG [Avatar]
Newbie Private Message Joined: Apr 19, 2021 05:07 Messages: 2 Offline
[Post New]
Quote


Did you buy online? If so, you will need to contact Cleverbridge for the refund. I just did a refund for PowerDVD 21, the process was not hard and I had the refund within an hour or so after the ticket was opened. You create a ticket for both Cyberlink and Cleverbridge on their websites, not via regular Email.

The 16th was a Friday, and depending on the time zone, they may have not gotten your Email before they left for the weekend. I started the ticket process on the 17th, and didn't hear back from Cyberlink until Monday. (Note: I had sent the request for a refund to Cyberlink first, they told me to contact Cleverbridge.)


Thanks, metzmma! You saved my day!

I bought online and didn't knew about it. I got answered from them now I'm happy again!
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