Lost profiles - latest PD365 upgrade

Johnkl

Newbie Joined: May 07, 2017 13:48 Messages: 43 Offline

Solved by

Apr 01, 2021 12:47

After the latest opgrade in PD365, I seems to have lost all the default profiles in the produce sections.
Only the porfiles I'we made is there.
Is there anything that I can do to get the defaults back ?

This message was edited 1 time. Last update was at Apr 01. 2021 13:19

optodata

Senior Contributor Location: California, USA Joined: Sep 16, 2011 16:04 Messages: 8630 Offline

Apr 01, 2021 14:50

That certainly seems odd but at least your custom profiles are still intact.

I suggest uninstalling PD365 from the App Manager (right-click on the app name and choose Uninstall). Maybe reboot, then launch the App Manager and install PD365 again and see if all the default profiles are present.

JL_JL

Senior Contributor Location: Arizona, USA Joined: Oct 01, 2006 20:01 Messages: 6091 Offline

Apr 01, 2021 15:03

Johnkl, since you say all default profiles, any chance you simply have "Custom" selected in the Profile type: drop down.

Jeff

Johnkl

Newbie Joined: May 07, 2017 13:48 Messages: 43 Offline

Apr 01, 2021 16:17

Quote Johnkl, since you say all default profiles, any chance you simply have "Custom" selected in the Profile type: drop down.

Jeff

No not "Custom", the Default for MP4 (AVC) drop down only shows:
MPEG-4 640x480/24P
MPEG-4 640x480/25P
MPEG-4 2K 2048X1536/25P
MPEG-4 4K 4096x3072/25P

and that's all ??

optodata

Senior Contributor Location: California, USA Joined: Sep 16, 2011 16:04 Messages: 8630 Offline

Apr 01, 2021 16:19

Thanks for that! You've got the project aspect ratio set to 4:3. Change it back to 16:9 and you'll see all the familiar profiles

Johnkl

Newbie Joined: May 07, 2017 13:48 Messages: 43 Offline

Apr 02, 2021 06:22

Quote Thanks for that! You've got the project aspect ratio set to 4:3. Change it back to 16:9 and you'll see all the familiar profiles

Spot on... :
Thanks that was what I in some way had changed.