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PowerDVD 14 simply exits with no warning nor entry in event viewer
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JStateson [Avatar]
Newbie Private Message Joined: Mar 27, 2021 21:55 Messages: 1 Offline
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I have Dell XPS 9100 with originally a Dell External DVD that came with Cyberlink Media Suite 12. I replaced the old useless internal CD with a Blu ray player and recently upgraded to win10x64 feature update 20H2. I downloaded the Cyberlink patch for the fall creator but that update is much older than the 20H2. Needless to say Power DVD 14 is not working although the other items in the suite are.

I reinstalled the Suite and had to attach the original external Dell DVD to get the install to work. I then put in that PowerDVD patch "PowerDVD_14.0.8413.62_Patch_DVD170915-04"

The player is not working. Even with the old external DVD attached to the Dell, the app quits and no error is left in the event viewer. All other apps on the media suite run ok.

Another problem or two.

(1) I do not see my software when logging into my account.

and

(2) when registering for an account my GoDaddy domain name forwarded email never gets sent to me. I never get a confirmation to "click to activate CyberLink account" unless I use the email that my ISP (att.net) as assigned to me. Long ago I chose to forward email using a fixed name (my domain name) so that when my ISP changes (I move) all I have to do is go to GoDaddy and change forwarded email. I have accounts probably on 50+ sites but this site is the only one that cannot report an email that was forwarded by GoDaddy.

[edit]
QUESTION: Does anyone have powerdvd working with win10x64 with latest updates ie: 20H2 ?

This message was edited 1 time. Last update was at Mar 29. 2021 12:05

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Hello,

You didn't provide some of the requested information (specifically the DXDiag.txt), so it is hard for anyone to help you.

https://forum.cyberlink.com/forum/posts/list/79023.page

Hard to determine what is going on your specific machine, but it could be a driver issue. Best to contact CyberLink Customer Service:

https://www.cyberlink.com/support/index.html

Cheers
PowerDVD Moderator
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