In general using MS Word for picture attachments isn't a great idea. It's better to save the screenshot as a JPG or PNG.

The error message might be due to Windows permissions, so try right-clicking on the downloaded patch file and choose Run as Administrator

Quote I just opened PD 14 after several years (!) of not using. It said there was an update available, but when I went to install it, I got the attached error message.

Any suggestions (other than buying PD19)?

You say several years, PD14 really has not been updated since version 2820, 5/2016 so you could really have the latest. Just click PowerDirector in upper right corner and validate version. Patch 4207, 7/2017 was also released which just addressed uploading video to social networking sites from internal to the program which has been reported as broken again anyhow.

Jeff

Quote

You say several years, PD14 really has not been updated since version 2820, 5/2016 so you could really have the latest. Just click PowerDirector in upper right corner and validate version. Patch 4207, 7/2017 was also released which just addressed uploading video to social networking sites from internal to the program which has been reported as broken again anyhow.

Jeff

Thanks, Jeff. I have version14.0.2820.0, so I guess I'm as up to date as I need to be. I've ordered the new pc (from an earlier thread), so I'll be ordering PD19 when it arrives.

Dan Regards,
Dan
Power Director 21-Ultimate
v 21.0.3111.0
XPS-8940, Win-10 64-bit,
Intel Core i9-10900 processor
(10 core, 20M Cache),
32GB DDR4 RAM, 2TB M.2 PCIe NVME SSD, 2TB 7200 RPM SATA HDD,
NVIDIA GeForce RTX 2060 SUPER 8GB GDDR6