Problem with YouCam

Ysuerte

Newbie Joined: Dec 07, 2020 12:11 Messages: 2 Offline

Solved by

Dec 07, 2020 12:29

Good evening.
I don't know if this is the right area for my problem.
I have a problem with CyberLink YouCam (5).
It's a great product and has always worked very well
but now every video i try to record has no volume
also if the system volume is at the maximun vales.
Thanks

Forum Moderator

Contributor Joined: Feb 27, 2018 01:01 Messages: 578 Offline

Dec 07, 2020 20:18

Hello,

Most likely you updated something on your computer that has affected YouCam, like Windows, but there is no way of knowing when you didn't supply the requested information.

Your best bet is to contact CyberLink Technical Support:

https://membership.cyberlink.com/support/service/technical-support.do

Cheers
YouCam Moderator Please direct any sales or technical issues to CyberLink's customer support team:

Sales or installation related issues:
https://membership.cyberlink.com/support/customer-services.do

Software technical issues:
https://membership.cyberlink.com/sup

Ysuerte

Newbie Joined: Dec 07, 2020 12:11 Messages: 2 Offline

Dec 08, 2020 14:57

Thanks for your reply.
In reality that link does not work
and although i have made all the registration
on the CyberLink sites (https://memebership.cyberlink.com/support
and https://directzone.cyberlink) the problem could not be exposed

Cyberlink.com uses analytical cookies and other tracking technologies to offer you the best possible user experience. By using our website, you acknowledge and agree to our cookie policy. For more information on cookies or changing your cookies settings, read CyberLink’s Cookie Policy.