Contacting support, they told me to send the file from DXDiag, which I did. They gave me links to graphics card updates for my Intel processor (which didn't work). Ironically, when I first had problems with this program, I installed the trial version PhotoDirector 12 and again, the program worked beautifully, no problems! I asked them if they would give me a temporary key for that product which expired when my 365 subscription expired, and no, they said they could not accommodate me (why, I don't know and think that was pretty bad customer service, but that's besides the point.)
I then tried to uninstall and reinstall the program with the virus protection software off. Got a dialog box from the application manager that the installation was a success, but still having the same problems as before. Anyone else experiencing this?