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PhotoDirector365 Problems -Product doesn't work :(
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Krista_365 [Avatar]
Newbie Private Message Joined: Feb 27, 2020 10:38 Messages: 1 Offline
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I have contacted support and have been less than happy with their response as they advised me to contact my computer manufacturer about my graphics card. I've done that, but my computer is out of warranty and I've yet to get a response (Acer Computer running Windows 10). When I first installed the update, this product was working fine, but all of the sudden, when I opened it, I would get just the software interface, but none of the menu buttons worked, including the x at the top right corner to close out the program (I have to end the task in my task manager).

Contacting support, they told me to send the file from DXDiag, which I did. They gave me links to graphics card updates for my Intel processor (which didn't work). Ironically, when I first had problems with this program, I installed the trial version PhotoDirector 12 and again, the program worked beautifully, no problems! I asked them if they would give me a temporary key for that product which expired when my 365 subscription expired, and no, they said they could not accommodate me (why, I don't know and think that was pretty bad customer service, but that's besides the point.)

I then tried to uninstall and reinstall the program with the virus protection software off. Got a dialog box from the application manager that the installation was a success, but still having the same problems as before. Anyone else experiencing this?
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optodata
Senior Contributor Private Message Location: California, USA Joined: Sep 16, 2011 16:04 Messages: 5753 Offline
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There seem to be a couple of reports of problems like this, and one thing I can say for certain is that trial versions of CL software cannot be upgraded to the full versions so there's no way for tech support/customer service to provide you with a license key.

Please use the Attachments button below the forum's text box to upload your DxDiag test results and maybe we can track down a suitable video driver for your system.

Also take a look at this thread and see if any of the steps in will help.
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