That message only means that some part of PowerDirector is still running, so you can't launch it again. This often happens if the app has just crashed, but it can also happen if you have just closed PD and then tried to start it up again right away.

All you should need to do is reboot and everything should be back to normal.

RebeccaVenter, WIN10 can make it more challenging vs WIN7 as a reboot will not necessarily clear these PD running processes. I've seen reboots of WIN10 launch them again on boot as it was when the reboot was commanded. In fact, that is a feature of WIN10 to "bookmark" running processes and attempt to restart them on reboot or shutdown. That's why some WIN updates return the open app state as it was prior to the update.

If it's still occurring after a reboot, add the column "Image path names" to the Details tab of Task Manager. Sort by path and do a screen capture of the section covering the path name area of:

C:\Program Files (x86)\CyberLink
and
C:\Program Files\CyberLink

Post the pic and I'd think something will probably stick out as the culprit and then you can manually kill that tasks.

The concurrent user session is usually aggravated when user has shutdown PD and instantly try to relaunch or PD has crashed during an edition session or user terminated. If PD had been working previously, and now won't launch anymore and nothing else has changed more often than not a service of PD is still running. Often but not always it's PDHanumanSvr.exe. A laptop in hybernate mode when the cover is closed can also cause such issue.

Jeff

This is interesting. I did not respond earlier when I discovered that my task manager display is different from what I remember earlier in win 10 and in this win 10 video at 57 seconds: https://youtu.be/xUQlIuNdRro . From the description “add the column "Image path names" to the Details tab of Task Manager” can you explain how this is done. All I see is names on the left. Options/Show full account name is grayed out on mine.

Quote This is interesting. I did not respond earlier when I discovered that my task manager display is different from what I remember earlier in win 10 and in this win 10 video at 57 seconds: https://youtu.be/xUQlIuNdRro . From the description “add the column "Image path names" to the Details tab of Task Manager” can you explain how this is done. All I see is names on the left. Options/Show full account name is grayed out on mine.

Post a pic of what you see so maybe one can guide you to the basic instructions that were given.

Jeff

Attached is a screenshot of my win 10 task manager/Details tab. Do not see where to add the column "Image path names" to the Details tab of Task Manager yet. This would help others to add this column when desired or need to do so. Thanks...

Quote Attached is a screenshot of my win 10 task manager/Details tab. Do not see where to add the column "Image path names" to the Details tab of Task Manager yet. This would help others to add this column when desired or need to do so. Thanks...

Basic step 2 in pic should resolve your issue.

Jeff

Thanks. The Image path names column was already checked and shown in the task manager by default in the screenshot attached earlier. This details tab changes every second, making it hard to find it and use the End task button. It is better to do it in the Process tab when needed if possible.

Quote Thanks. The Image path names column was already checked and shown in the task manager by default in the screenshot attached earlier. This details tab changes every second, making it hard to find it and use the End task button. It is better to do it in the Process tab when needed if possible.

Your path was displayed because you set it previously, by default it's not shown.

Simply change the update speed or pause in the "Option" menu and you can very easily identify paths and delete processes. The issue is, it's not just the PDR.exe process so some need further guidance on what to actually kill so using the paths it's very easy to identify what of CL is running.

Jeff

Quote

thank you for telling the reason

Jeff