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PowerDirector - Frequently Asked Forum Questions
PowerDirector Moderator
Senior Contributor Private Message Location: New Taipei City, Taiwan Joined: Oct 18, 2016 00:25 Messages: 902 Offline
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The following is a list of frequently asked questions in the PowerDirector forums. Before posting, please check if your query can be quickly found below.

To assist our regular forum users, you can use this as a resource to quickly answer a frequently asked question by linking to the specific posted question below.

If you have any suggestions for FAQs we should add, please PM us and include a resource thread for a previously answered question. We plan on making this a growing resource, so any suggestions are helpful.

FAQs

1. How can I re-download my PowerDirector software again? My PowerDirector download link expired, what can I do?

2. I was using the free/Essential version of PowerDirector, which applies a watermark on my video. I have now subscribed to PowerDirector 365 but still have the watermark. How do I get rid of it?

3. I have bought PowerDirector but I can’t find where to input the product key in the trial version I was using. What can I do?

4. Can I install PowerDirector on more than one computer?

5. Why does my video preview drop frames or is incredibly slow during playback and editing?

6. Why does a video clip become blurry/lose quality when added to the timeline?

7. Why don’t I have this feature in my PowerDirector? What features are in my version of PowerDirector?

8. How do I get rid of the adverts and pop-ups seen during producing? How do I disable the Windows notifications I get from CyberLink?

9. The capture window is gone, how do I get it back? The plugins button is missing! I can't finding blending effects, preset, or LUTs anymore. The Power Tools are not longer available. Were they removed?

This message was edited 5 times. Last update was at Sep 20. 2020 22:09


For customer support related issues, please contact:
- Customer service: https://membership.cyberlink.com/support/customer-services.do
- Technical support: https://membership.cyberlink.com/support/service/technical-support.do
PowerDirector Moderator
Senior Contributor Private Message Location: New Taipei City, Taiwan Joined: Oct 18, 2016 00:25 Messages: 902 Offline
[Post New]
How can I re-download my PowerDirector software again? My PowerDirector download link expired, what can I do?

If you purchased PowerDirector (perpetual version) from the CyberLink store, the software download links are active for 30-days, after which they expire. We encourage you to keep a back up of your downloads on your computer or on a cloud storage service.

If you purchased the extended download service, the service is valid for one year. You can re-download the software via the download links in your order confirmation e-mail. If you lost your order confirmation e-mail, please contact customer support.

If you purchased a subscription to PowerDirector 365, you can download the CyberLink Application Manager (CAM) from this page:

https://www.cyberlink.com/downloads/application-manager/download_en_US.html

Once CAM is installed and you are signed in, just click the "Download" button next to PowerDirector on the My Programs tab to re-download and install it.


For customer support related issues, please contact:
- Customer service: https://membership.cyberlink.com/support/customer-services.do
- Technical support: https://membership.cyberlink.com/support/service/technical-support.do
PowerDirector Moderator
Senior Contributor Private Message Location: New Taipei City, Taiwan Joined: Oct 18, 2016 00:25 Messages: 902 Offline
[Post New]
I was using the free/Essential version of PowerDirector, which applies a watermark on my video. I have now subscribed to PowerDirector 365 but still have the watermark. How do I get rid of it?

The watermark is only applied to video that is produced with a trial/free/Essential version of PowerDirector. When you purchase the 365 subscription of PowerDirector, you must first uninstall the trial/free/Essential version, and then install PowerDirector 365 via the CyberLink Application Manager.

If you still see the watermark when producing, it is because you have not installed the correct (subscription) version onto your computer.

This message was edited 3 times. Last update was at Oct 07. 2020 02:03


For customer support related issues, please contact:
- Customer service: https://membership.cyberlink.com/support/customer-services.do
- Technical support: https://membership.cyberlink.com/support/service/technical-support.do
PowerDirector Moderator
Senior Contributor Private Message Location: New Taipei City, Taiwan Joined: Oct 18, 2016 00:25 Messages: 902 Offline
[Post New]
I have bought PowerDirector but I can’t find where I input the product key in the trial version I was using. What can I do?

The trial version cannot be activated. You need to uninstall the trial and then install PowerDirector from the software download link in the verification email you received after purchase, or via the CyberLink Application Manager for PowerDirector 365 subscribers.

This message was edited 1 time. Last update was at Oct 07. 2020 02:09


For customer support related issues, please contact:
- Customer service: https://membership.cyberlink.com/support/customer-services.do
- Technical support: https://membership.cyberlink.com/support/service/technical-support.do
PowerDirector Moderator
Senior Contributor Private Message Location: New Taipei City, Taiwan Joined: Oct 18, 2016 00:25 Messages: 902 Offline
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Can I install PowerDirector on more than one computer?

If you have PowerDirector Deluxe/Ultra/Ultimate, it is a single license, so it can only be installed on one computer.


For customer support related issues, please contact:
- Customer service: https://membership.cyberlink.com/support/customer-services.do
- Technical support: https://membership.cyberlink.com/support/service/technical-support.do
PowerDirector Moderator
Senior Contributor Private Message Location: New Taipei City, Taiwan Joined: Oct 18, 2016 00:25 Messages: 902 Offline
[Post New]
Why does my video preview drop frames or is incredibly slow during playback and editing?

Video editing requires a powerful computer to run smoothly. If the video preview is lagging or is not smooth on your platform, try these suggestions:

- Enable shadow files in General preferences.
- Select a lower preview resolution to reduce the lag during playback.
- Use Render Preview to pre-render the complex sections.
- Select non real-time preview mode.
- Save the project and close PowerDirector to free up memory. Then open again to continue with your project. Close other - applications while using CyberLink PowerDirector.
- Run on a higher-end computer with more memory and 64-bit OS for editing complex HD projects.


For customer support related issues, please contact:
- Customer service: https://membership.cyberlink.com/support/customer-services.do
- Technical support: https://membership.cyberlink.com/support/service/technical-support.do
PowerDirector Moderator
Senior Contributor Private Message Location: New Taipei City, Taiwan Joined: Oct 18, 2016 00:25 Messages: 902 Offline
[Post New]
Why does a video clip become blurry/lose quality when added to the timeline?

If the video appears blurry or loses quality after it is added to the timeline, please check the preview quality or disable shadow files. See this FAQ for more detailed information:

https://www.cyberlink.com/support/product-faq-content.do?id=16454

You can set the preview quality by selecting the icon to the right of the camera icon under the preview window, and then select Preview Quality.


For customer support related issues, please contact:
- Customer service: https://membership.cyberlink.com/support/customer-services.do
- Technical support: https://membership.cyberlink.com/support/service/technical-support.do
PowerDirector Moderator
Senior Contributor Private Message Location: New Taipei City, Taiwan Joined: Oct 18, 2016 00:25 Messages: 902 Offline
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Why don’t I have this feature in my PowerDirector? What features are in my version of PowerDirector?

Some versions of PowerDirector do not include all of the features, for example OEM versions, Deluxe or Standard editions. Also, some editions include more effects and content packs than others.

Click the relevant link for the version you are inquiring about:

- Directore Suite 365 & PowerDirector 19
- Director Suite 365 & PowerDirector 18
- Director Suite 365 & PowerDirector 17
- Director Suite 6 and PowerDirector 16
- Director Suite 5 and PowerDirector 15
- Director Suite 4 and PowerDirector 14
- Director Suite 3 and PowerDirector 13
- Director Suite 2 and PowerDirector 12


For customer support related issues, please contact:
- Customer service: https://membership.cyberlink.com/support/customer-services.do
- Technical support: https://membership.cyberlink.com/support/service/technical-support.do
PowerDirector Moderator
Senior Contributor Private Message Location: New Taipei City, Taiwan Joined: Oct 18, 2016 00:25 Messages: 902 Offline
[Post New]
How do I get rid of the adverts and pop-ups seen during producing? How do I disable the Windows notifications I get from CyberLink?

The patch update and new product notifications that are seen in PowerDirector can be disabled by deselecting the “Automatically check for software updates” option on the General preferences tab.

To disable the Windows notifications for CyberLink product info and editing tips, deselect the "Receive Windows notifications about product info and useful tips" option. This option can also be found on the General preferences tab.

This message was edited 1 time. Last update was at Sep 20. 2020 22:11


For customer support related issues, please contact:
- Customer service: https://membership.cyberlink.com/support/customer-services.do
- Technical support: https://membership.cyberlink.com/support/service/technical-support.do
PowerDirector Moderator
Senior Contributor Private Message Location: New Taipei City, Taiwan Joined: Oct 18, 2016 00:25 Messages: 902 Offline
[Post New]
The capture window is gone, how do I get it back? The plugins button is missing! I can't finding blending effects, preset, or LUTs anymore. The Power Tools are not longer available. Were they removed?

The updates to PowerDirector 18.6 and 19 have included a lot UI updates and improvements, including the centralizing of all effects in the Effect Room, simplifying access to some tools, and more. Please check the "What's New in this Version" section of the PowerDirector help file for the complete details:

https://preview.cyberlink.com/stat/help/powerdirector/19/enu/01_01_02_whats_different.html


For customer support related issues, please contact:
- Customer service: https://membership.cyberlink.com/support/customer-services.do
- Technical support: https://membership.cyberlink.com/support/service/technical-support.do
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