To assist our regular forum users, you can use this as a resource to quickly answer a frequently asked question by linking to the specific posted question below.
If you have any suggestions for FAQs we should add, please PM us and include a resource thread for a previously answered question. We plan on making this a growing resource, so any suggestions are helpful.
FAQs
1. How can I re-download my PowerDirector software again? My PowerDirector download link expired, what can I do?
2. I was using the free/Essential version of PowerDirector, which applies a watermark on my video. I have now subscribed to PowerDirector 365 but still have the watermark. How do I get rid of it?
3. I have bought PowerDirector but I can’t find where to input the product key in the trial version I was using. What can I do?
4. Can I install PowerDirector on more than one computer?
5. Why does my video preview drop frames or is incredibly slow during playback and editing?
6. Why does a video clip become blurry/lose quality when added to the timeline?
7. Why don’t I have this feature in my PowerDirector? What features are in my version of PowerDirector?
8. How do I get rid of the adverts and pop-ups seen during producing? How do I disable the Windows notifications I get from CyberLink?
9. The capture window is gone, how do I get it back? The plugins button is missing! I can't finding blending effects, preset, or LUTs anymore. The Power Tools are not longer available. Were they removed?
This message was edited 5 times. Last update was at Sep 20. 2020 22:09
For customer support related issues, please contact:
- Customer service: https://membership.cyberlink.com/support/customer-services.do
- Technical support: https://membership.cyberlink.com/support/service/technical-support.do