Hello to all ,

I bought and installed 4 days ago the PowerDVD Ultra 20 (200720-01).

I use a laptop (medion) with an external blue ray device, connected with 2 USB ports. System is Windows 10, 64 bit.

Before installing PowerDVD, I tested my system with the cyber link Advisor. The advisor said that everything is fine for normal Blu Ray but not the software, so I bought the software. I can post the protocol if it helps.
Now after buying and running PowerDVD , the Advisor still says that there is no suitable software?

I tried different original Blu Rays. Game of Thrones, Rise of Skywalker. The name of the disk is shown in the file explorer as well as in PowerDVD. But it does not start, no pictures no sound.

I also tried these Blu rays with Leawo Software and there it can play these disks (well controlling does not work fine, but the first episode on every disk it can play and also changing language for example).
The external device shows "Region 2" and the Power DVD shows "Region B".
I also reinstalled about 5 times, also the patch ( but I think it is a younger version)


What can I do? Any ideas? I wrote on 14th to the customer support but there is no answer yet.
Thanks a lot,
Claudia